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Inside Sales Representative

Company: VISION GROUP
Location: Durham
Posted on: June 14, 2019

Job Description:

Overview Do you have a passion for changing people's lives for the better? Leverage your strong consultative sales background, bilingual skills in Spanish, and proven track record for operational excellence while helping to give people the gift of sight! The LASIK Vision Institute (LVI), a division of Vision Group Holdings, is a longstanding leader in LASIK technology. Our exceptionally experienced surgeons, with the help of North America's largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses. Our experienced independent LASIK eye surgeons have conducted over 1,000,000 procedures nationwide.Responsibilities Your mission as an Internal Sales Representative (or Patient Counselor): We are looking for a Bilingual Internal Sales Representative, or Patient Counselor, to work on a part time basis (up to 32-34 hours per week) in our busy, friendly, and successful center located in Durham, NC. Reporting directly to the Center Manager, our Patient Counselor's (PC) main responsibility is to provide an exceptional patient experience while achieving your surgery booking-to-completion objective. The PC is relied upon to help manage the surgery schedule by ensuring both quality and consistent bookings, while also executing strong retention techniques for our English and Spanish speaking patients. WORKDAYS / HOURS: This is a long term, part-time position of up to 32-34 hours per week. You must be able to work Wednesday, Thursdays, Fridays, and Saturdays every week. RESPONSIBILITIES:

  • Work up to 32-34 hours per week, providing exceptional care to English and Spanish speaking patients.
  • Provide accurate information to patients regarding surgery pricing and financing plans offered by LVI.
  • Maintain and exceed personal and center target "sales" objectives.
  • Provide strategies and suggestions for continuous improvement; open to training other team members when requested.
  • Manage and address patient questions in a timely, clear and concise manner.
  • Complete administrative tasks including but not limited to welcome, follow up & retention calls and emails, surgery confirmation calls, and assisting with completion of paperwork; create, update, and maintain accurate patient files, and update database system; confirm and reschedule appointments ensuring all appropriate parties are informed;
  • May also provide pre-operative care to patients on surgery days and post-operative care to patients during their surgeries and post-operative appointments.
  • Collect and process payments from patients and reconcile cash reports daily.
  • Any other tasks per request. Qualifications REQUIRED SKILLS:
    • Results driven and takes initiative; goal focused with strong problem-solving abilities;
    • Persuasive verbal and written communicator in English and Spanish, with highly developed, active listening skills;
    • Exceptional multi-tasking & organizational skills with the ability to execute efficiently and adapt to new processes quickly;
    • Proficient with Microsoft Office (Excel, Outlook, Word);
    • Team player with an excellent use of judgment; and
    • An interest in the health care or health services field. QUALIFICATIONS:
      • Associate's Degree or Degree in progress is preferred. Bachelor's Degree is an asset.
      • Minimum 2 years' experience working with people in an inside sales related function.
      • 5+ years' experience in a customer service focused environment (face to face experience is essential).
      • Excellent verbal communication skills in English and Spanish, with the ability to develop relationships with patients to provide a positive experience.
      • Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
      • Strong attention to detail, with the ability to multi-task and work with a high degree of professionalism in a fast-paced, team-oriented, dynamic, retail services environment.
      • Flexibility to adapt to and implement change.
      • Basic computer skills required, with proficiency in Microsoft Office Suite.
      • Experience collecting and processing payments from patients and reconciling cash reports daily.
      • In-stores sales, telecommunications, banking, or health-wellness sales related work is an asset.
      • Completion of any prior sales training courses is also an asset. Vision Group Holdings offers a competitive benefits package including medical, dental, vision, short term and long-term disability, life insurance, and a 401(k) retirement plan. Equal Opportunity Employer

Keywords: VISION GROUP, Durham , Inside Sales Representative, Sales , Durham, North Carolina

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