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Guest Service Representative - - (190010U2)

Company: Marriott International, Inc.
Location: Durham
Posted on: May 19, 2019

Job Description:

Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you''ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. Job Summary Welcome to our familyAs a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact youll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What youll doOrganize, confirm and process guest check-ins/ check-outs and adapt for any changesSecure payment, verifying and adjusting billing as neededProvide guests with room and hotel information, directions, amenities and local interestsRun daily reports, reviewing to see what needs to be communicated to the next shifts staffComplete cashier and closing reports, counting the bank at the end of each shift securelyAccept and record wake-up calls, delivering to the right departmentCommunicate any emergency, lost item or theft to proper security staff and/or authoritiesKeep contingency lists in case of emergency and communicate any necessary messagesPerks you deserveWell support you in and out of the workplace by offering:Team-spirited coworkersEncouraging leadershipSupport to live a life of wellbeing and happinessOpportunities to serve and give back to the communityDiscounts on hotel rooms, gift shop items, food and beverageRecognition programsWhat were looking forA warm, people-oriented demeanorA team-first attitudeA gift for paying attention to the smallest detailsThis role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Youre welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Courtyard Raleigh-Durham Airport/Morrisville, located at 2001 Hospitality Court, Morrisville, North Carolina, 27560 is currently hiring a Guest Service Representative. Responsibilities include: To apply now, go to: https://jobs.marriott.com/marriott/jobs/190010U2?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer

Keywords: Marriott International, Inc., Durham , Guest Service Representative - - (190010U2), Sales , Durham, North Carolina

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