DurhamRecruiter
the smart solution for Durham jobs

Sales Client Care

Company: Hendrick Automotive Group
Location: Durham
Posted on: January 13, 2019

Job Description:

Location: Durham, North Carolina Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Log all customer comments into Dealership Management System Schedule follow-up contact if no appointment is made in Dealership Management System Confirm scheduled appointments with future customers. Post scheduled appointments on appointment board in the Business Development Center. Re-schedule "no-show" customer appointments. Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. Maintain and update customer changes in database. Contact current customer base on current marketing incentives. Respond to customer website request (internet inquiries). Contact internet clients via e-mail and phone to schedule a sales or service appointment. Notify necessary departments to inform of appointments set. Forward any customer concerns to the correct department Manager and follow-up. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Maintains accurate timekeeping record in timekeeping system. Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED --- High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: --- up to 3 years o 3-5 years o 5 years Education/Work Experience: Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel. Environment Demands: Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Keywords: Hendrick Automotive Group, Durham , Sales Client Care, Sales , Durham, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales - telecommute
Description: Dental Plan Company, featured on 60-Minutes and in the Wall Street Journal, and Good Morning America seeks serious and positive
Company: AmeriPlan
Location: Greensboro
Posted on: 01/24/2019

Insurance Sales Agent
Description: Insurance Sales AgentThe J and J Alliance, in partnership with The Alliance, is sales and marketing organization that combines direct selling and agency building opportunities to sell life insurance and (more...)
Company: NAA James Hill
Location: Cary
Posted on: 01/24/2019

Customer Service & Sales Representative
Description: CUSTOMER SERVICE SALES REPRESENTATIVE --- CONNECT WITH OUR CUSTOMERS IN MOMENTS THAT MATTER Additional earnings potential as much as 3 times your annual base salary Do you want to get into sales With (more...)
Company: Avis Budget Group
Location: Raleigh
Posted on: 01/24/2019


Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Job Title br br Life Insurance Agent Remote - Free leads / New agent bonus br br Company br br ASSURANCE br br Location br br Casper, WY br br Salary br br 50,000.00 125,000.00 (more...)
Company: Assurance
Location: Greensboro
Posted on: 01/24/2019

Branch Sales & Service RRT (MLO)
Description: Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a full-time (more...)
Company: PNC Financial Services Group
Location: Raleigh
Posted on: 01/24/2019

Executive Sales Specialist - Raleigh East, NC
Description: Primary RoleThe Executive Sales Specialist will promote approved products in the assigned therapeutic area portfolio to prescribing HCPs in assigned territory.Responsibilities Develop
Company: Shire Pharmaceuticals
Location: Raleigh
Posted on: 01/24/2019

CallCenter Agents
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Durham
Posted on: 01/24/2019

Insurance Sales Agent
Description: Insurance Sales Agent The J and J Alliance, in partnership with The Alliance, is sales and marketing organization that combines direct selling and agency building opportunities to sell life insurance (more...)
Company: NAA James Hill
Location: Winston Salem
Posted on: 01/24/2019

Senior Customer Service Representative/Work from Home.
Description: Full Time Work at Home Senior Customer Service Representative Are you looking for a challenging role that includes the convenience of working virtually at home Are you a reliable, highly self-motivated (more...)
Company: Mommy Jobs Online
Location: Greensboro
Posted on: 01/24/2019

Professional Sales - Entry Level
Description: Professional Sales - Entry Level br br Acquire is looking for aspiring individuals seeking to gain experience training in Business Development, Management, Sales, Communications, Branding, and Marketing. (more...)
Company: Acquire
Location: Raleigh
Posted on: 01/24/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Durham RSS job feeds