Guest Services Agent
Company: Wyndham Hotel Group
Location: Durham
Posted on: May 27, 2023
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Job Description:
** Guest Services Agent**Location: Durham, NC, US Property Name:
La Quinta by Wyndham Raleigh-Durham Southpoint Req Id: 14528 La
Quinta by Wyndham is now seeking a Guest Services Agent to join our
team at the La Quinta by Wyndham Raleigh-Durham Southpoint location
in Durham , North Carolina .**Job Summary**The Guest Service Agent
is responsible for providing attentive, courteous and efficient
service to all guests during check-in, throughout their stay, and
at checkout, while maximizing room revenue and
occupancy.**Education & Experience*** College course work in
related field helpful.* Experience in a hotel or a related field
preferred.* High School diploma or equivalent required.* Computer
experience required.* Customer Services experience
preferred.**Physical Requirements*** Flexible and long hours
sometimes required.* Light work - Exerting up to 20 pounds of force
occasionally, and/or up to 10 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.*
Ability to stand during entire shift.**General Requirements***
Maintain a warm and friendly demeanor at all times.* Must be able
to effectively communicate both verbally and written, with all
level of employees and guests in an attentive, friendly, courteous
and service oriented manner.* Must be effective at listening to,
understanding, and clarifying concerns raised by employees and
guests.* Must be able to multitask and prioritize departmental
functions to meet deadlines.* Approach all encounters with guests
and employees in an attentive, friendly, courteous and
service-oriented manner.* Attend all hotel required meetings and
trainings.* Maintain regular attendance in compliance with Wyndham
Hotels & Resorts Standards, as required by scheduling, which will
vary according to the needs of the hotel.* Maintain high standards
of personal appearance and grooming, which includes wearing the
proper uniform and nametag.* Comply with Wyndham Hotels & Resorts
Standards and regulations to encourage safe and efficient hotel
operations.* Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.* Must be
effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.* Must be able to
understand and apply complex information, data, etc. from various
sources to meet appropriate objectives.* Must be able to
cross-train in other hotel related areas.* Must be able to maintain
confidentiality of information.* Must be able to show initiative,
including anticipating guest or operational needs.* Perform other
duties as requested by management.**Fundamental Requirements***
Greet and welcome all guests approaching the Front Desk in
accordance with Wyndham standards.* Maintain proper operation of
the PBX console and ensure that all hotel standards are met (if
applicable).* Answer guest inquires about hotel services,
facilities and hours of operation in a timely manner.* Ensure
logging and delivery of packages, mail and messages to guests and
meeting rooms.* Review Front Office log and Trace File daily.*
Answer inquires from guests regarding restaurants, transportation,
entertainment, etc.* Follow all cash handling and credit policies.*
Be aware of all rates, packages and special promotions as listed in
the Red Book. * Be familiar with all in-house groups. * Be aware of
closed out and restricted dates.* Obtain all necessary information
when taking room reservations and follow the rate-quoting
scenario.* Be familiar with hospitality terminology.* Have
knowledge of emergency procedures and assist as needed.* Handle
check-ins and checkouts in a friendly, efficient and courteous
manner.* Use proper two-way radio etiquette at all times when
communicating with other employees.* Fully comprehend and be able
to operate all relevant aspects of the Front Desk computer system.*
Be able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.* Be able to complete a
bucket check, room rate verification report, and housekeeping
report.* Balance and prepare individual paperwork for closing of
shift according to hotel standards.* Maintain and market promotions
and guest programs.* Maintain a clean work area.* Assist guests
with safe deposit boxes.**COMPANY OVERVIEW:**Wyndham Hotels &
Resorts is the largest hotel franchisor in the world and a leading
hotel management company. We stand 20 brands strong across 9,000
hotels in more than 80 countries, and we offer the most diverse
collection of hotel experiences in the world. Our iconic brands,
united by the richest and simplest rewards program in the business,
make hotel travel possible for all.Our hotel owners are the
stewards of our brands, and together, we champion everyday
travelers. We believe guests deserve great experiences, and our
robust portfoliodistinguished by our leading economy and midscale
brandsdelivers just that.We are AmericInn by Wyndham, Baymont by
Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and
Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn
Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns &
Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada
Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection
by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by
Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and
Resorts.Headquartered in Parsippany, N.J. with offices around the
globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham
Hotels & Resorts employs approximately 15,000 team members
worldwide.Our Company is an Equal Employment Opportunity
Employer.**Job Location:** La Quinta by Wyndham Raleigh-Durham
Southpoint , 1910 West Park Drive , Durham , North Carolina 27713
Employment Status: Full-time
Keywords: Wyndham Hotel Group, Durham , Guest Services Agent, Sales , Durham, North Carolina
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