Posted on: February 25, 2021
At A Glance:
- Full-time, junior and midlevel sales and support role
emphasizing customer relationship-building and product knowledge
for small and midsized businesses (SMB) in the communications and
entertainment technology space. Advancement potential and
additional commission bonuses.
- Inside Sales Representative - Retention SMB: An analytical,
persuasive communicator and good listener with a competitive,
goal-oriented character ready to learn a variety of programs and
platforms, comfortable in a busy office environment.
- Benefits include paid training and time off, comprehensive
health packages, free Spectrum services, tuition reimbursement and
What is the Inside Sales Representative - SMB Retention role?
As an Inside Sales Representative - Retention SMB, you'll learn the
art of active listening. Use your way with words to engage callers,
reinforcing the range and power of Spectrum's unique products and
their value to customers all over the country from one of our
comfortable modern call centers. Provide exceptional service by
promoting our campaigns and saving plans. Alleviating customer
concerns and bringing them around to value-added plans will be your
specialty as you seamlessly transition between conversation and
computer billing and requisition programs. As a diplomatic
specialist, you're all about appealing to SMB customers with data
and tact, promoting our customized telecom solutions for each
company's unique position. You'll even collect commission bonuses
for your qualified core upgrading efforts, which can boost your
salary to six figures.
It's all about learning and growing
This may be a new road for you, but the journey is all mapped out.
With lots of peer and mentor support, our fully paid training
programs shape our Inside Sales Representatives - Retention SMB
into quick-thinking authorities who understand businesses and all
the ways Spectrum can improve the SMB customer experience. We'll
bring you up to speed on Spectrum's full line of business-centric
solutions - and our competitors' products - in about a month,
including telephone, data, wireless, and video. As products are
updated, so are you, so you can pass that knowledge on to your
With a deliberate path to success
We know that the best people to lead are those who have been down
the same road before. Most of our supervisors started as
Representatives themselves, proving that career advancement is a
very real and achievable goal. Peer-to-peer mentoring and regular
coaching sessions ensure you feel supported and have everything you
need to succeed. Get in on the ground floor at a Fortune 100
company and see how far you can go.
The benefits are clear
In addition to the core benefits - industry-leading retirement
savings plans, comprehensive health care, paid training and time
off - we offer free Spectrum products and services, education
assistance, child care discounts, and a selection of other programs
to help support you and your family.
What's required to get started?
Our Inside Sales Representatives - Retention SMB minimum
- B2B sales experience, preferably
selling data, voice, cloud and/or video solutions with ideally two
years of Telecommunications or Premise Based Voice and Data product
salesExperienced high performing sales professional with a proven
track record of results over an extended periodAbility to read,
write, and speak the English language fluently in order to
communicate with customers and colleagues in a clear, straight
forward and professional mannerStrong working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone)Ability to effectively
trouble-shoot technical problemsExcellent skill in adaptability,
high impact communication, multi-tasking, reasoning, and tolerance
for a structured work environmentAbility to prioritize and organize
- Ability to empathize with the customer
- Problem solver with effective persuasion skills
- Ability to overcome objections
High school diploma or equivalent
Related Work Experience - 2 years
B2B, Customer Service / Telephone sales experience
CSG billing software experience preferred
Strong sales level knowledge of complex services (Hosted Voice,
Cloud Services) is preferred
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Durham , Inside Sales, Sales , Pittsboro, North Carolina
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