DHTS APPLICATION ANALYST - Level 2 or 3
Company: Duke Health
Location: Durham
Posted on: September 20, 2023
Job Description:
-Title: DHTS Epic Resolute PB/Cash Mgmt AnalystOccupational
SummaryThe Application Analyst couples knowledge of business
practices/operations with knowledge of information systems to
implement, maintain and support Duke IT applications. Work
PerformedLEVEL 2: Implements applications, tools, processes, and
structures that assist end users with the management of data in
their business unit. -Participates in planning and providing
customer training sessions on system use or revisions. -Identifies
internal resources to build project team performance. -Updates
system, operational and department documentation. -Recommends areas
for process improvement. -Adhere to organizational policies and
procedures and follow all change control processes for the Epic
Revenue Cycle
- Perform other related duties incidental to the work described
herein. -
- Well-rounded Professional Billing Analyst (charge
router/review, follow-up/denials, VFO, RAC, CRM, Estimates, batch
jobs, etc.)
- Has Reporting Workbench and dashboard experience
- Applies best practices to the management of the information
system life cycle.
- Analyzes, modifies, designs, and researches information systems
and processes.
- Analyzes customer requirements; researches, designs, acquires,
and implements innovative systems.
- Assists in the evaluation and revision of existing information
systems.
- Provides analysis and advanced support including hardware
maintenance, troubleshooting, component replacement and repair,
system monitoring, and the installation and maintenance of
software.
- Ensures security of technology solutions including maintenance
and development of ISOPs as well as assisting in vulnerability
management.
- Makes oral and written presentations to project teams,
management, and other departments.
- Coordinates and operationalizes simple to complex projects with
direction.
- Initiates writes, and evaluates system, operational, and
department documentation.
- Identifies areas for procedural improvements. Provides detailed
specifications describing functions to be automated. LEVEL 3: In
addition to the duties described for the Level 2, the Level 3 will:
- May function as a technical leader, either as a subject matter
expert with proficiency in a defined area(s) of the profession or
as a generalist, with a broad knowledge of all aspects of the
profession.
- May function as a team leader, responsible for supporting
management in day-to-day personnel oversight and workflow
management activities.
- May conduct continuing education sessions and new employee
training.
- Leads discovery sessions that document requirements and
workflows, and proposes build to address customer needs.
- Optimizes departmental and interdisciplinary resources to
maximize team.
- Has a leadership role in the evaluation and revision of
existing information systems.
- Coordinates and operationalizes complex projects. - Required
Qualifications at this LevelEducation/Training:Bachelor's degree in
a related clinical or technical field, or four years of equivalent
technical experience required. LICENSE/CERTIFICATION: LEVEL 2: Have
general revenue cycle knowledge.Be able to create documentation on
workflows/processes.Certification/Proficiency in Resolute
Professional Billing Administration with SBO or
Certification/Proficiency in Resolute Hospital Billing
Administration with SBO.Be analytical.LEVEL 3: In addition to the
requirements described for Level 2, Level 3 requires:
-Certification in an area of application support of a technical or
support nature is strongly preferred.Experience:Level 2 - Three
years of related experience is required. Level 3 - Five years of
related experience is required.Skills:LEVEL 2: Customer service
Critical thinking Statistical reporting Data coding - general Data
analysis and trending Effective oral and written communication
Database design/programming User technical support/training
Database management software Ability to translate business process
into a technical solution Knowledge of project management to manage
deliverables Designing specifications for information systems
Implementation of information systems Maintenance of information
systems Procurement procedures Quality assurance (may be required)
Adult learning and training methods (may be required) LEVEL 3: In
addition to the KSAs described for Level 2, Level 3 will
demonstrate: Ability to lead discovery sessions Advanced technical
consultation and support Ability to design complex information
systems Financial procedures Implementation of complex information
systems Contract negotiation theory (may be required) - - Duke is
an Affirmative Action/Equal Opportunity Employer committed to
providing employment opportunity without regard to an individual's
age, color, disability, gender, gender expression, gender identity,
genetic information, national origin, race, religion, sex, sexual
orientation, or veteran status. - Duke aspires to create a
community built on collaboration, innovation, creativity, and
belonging. Our collective success depends on the robust exchange of
ideas-an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve
this exchange, it is essential that all members of the community
feel secure and welcome, that the contributions of all individuals
are respected, and that all voices are heard. All members of our
community have a responsibility to uphold these values. - Essential
Physical Job Functions: Certain jobs at Duke University and Duke
University Health System may include essentialjob functions that
require specific physical and/or mental abilities. Additional
information and provision for requests for reasonable accommodation
will be provided by each hiring department. -
Keywords: Duke Health, Durham , DHTS APPLICATION ANALYST - Level 2 or 3, Professions , Durham, North Carolina
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