Operations Technician

Company: V-Soft Consulting Group
Location: Durham
Posted on: May 27, 2023

Job Description:

Operations Technician
Primary Location: Durham, North Carolina
V-Soft Consulting is currently hiring for an Operations Technician for our premier client in Durham, North Carolina.
Education and Experience "

• Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.: 5 Years.
• Experience with batch operations, job scheduling and monitoring tools.: 5 Years.
• Demonstrated ability to effectively communicate issues and status updates with business users, second level support and development teams.: 5 Years.
• Experience working with internal teams to identify opportunities to improve the product and customer experience.: 5 Years.
• Demonstrated experience documenting processes and procedures as required.: 5 Years.
• Experience and knowledge of Operating Systems such as Unix, Mainframe and Windows.: 5 Years.
• Experience with relational database skills, Basic SQL programming: 5 Years.
• Experience running shell scripts on a UNIX or similar environment; and reviewing log files.: 5 Years.
• Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.: 5 Years.
• Ability to communicate effectively in both oral and written formats.
  WHAT YOU'LL DO:
  Job Responsibilities:
  • Primarily works outside of standard business hours to support overnight batch operations and will be scheduled for significant overnight work.
  • Will provide production operations support by performing and monitoring batch execution, verifying results and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing and execution of client specific production cycles.
  • Performs first level analysis of all data interface processing exceptions, logs and escalates unresolved specific issues and problems for resolution following defined on call support paths.
  • Resolve errors and escalates items as necessary by working with functional teams to drive timely analysis and solutions to meet the Application's service level objectives.
  • This position also helps the batch monitoring Team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages and providing workload automation forecasts.
  • Other tasks include working with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity and working with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.
    Interested?
    Qualified candidates should send their resumes to mafridee@vsoftconsulting.com
    V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
    As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
    For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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Keywords: V-Soft Consulting Group, Durham , Operations Technician, Professions , Durham, North Carolina