NC FAST Batch Operations Technician (709738)
Company: thinkbyte Consulting, Inc
Location: Durham
Posted on: May 25, 2023
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Job Description:
The NC Department of Health and Human Services requires the
services of a Batch Operations Technician to support the day-to-day
batch operation tasks and deliverables within enterprise batch
processing of the NC FAST system's batch architecture. This
position primarily works outside of standard business hours to
support overnight batch operations and will be scheduled for
significant overnight work.
This position will provide production operations support by
performing and monitoring batch execution, verifying results, and
participating and supporting all nightly production operations
environments that consist of multiple servers, batch mode
processing and execution of client specific production cycles. This
role performs first level analysis of all data interface processing
exceptions, logs, and escalates unresolved specific issues and
problems for resolution following defined on call support
paths.
resolve errors and escalates items as necessary by working with
functional teams to drive timely analysis and solutions to meet the
Application's service level objectives. This position also helps
the batch monitoring Team to support the batch operations of
assigned applications by analyzing production workflows, making
recommendations to improve job schedule performance, providing
rapid support during outages, and providing workload automation
forecasts. Other tasks include working with the technology design
team to provide support to ensure that the backup and recovery
systems are providing the service necessary to meet our service
level agreement (SLA) for business continuity, and working with
application support teams and business owners to determine
acceptable levels of service and help develop the incident
management procedures.
Location : onsite /hybrid
Keywords: thinkbyte Consulting, Inc, Durham , NC FAST Batch Operations Technician (709738), Professions , Durham, North Carolina
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