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NOC Technician - Tier 1

Company: Net Friends, Inc.
Location: Durham
Posted on: March 19, 2023

Job Description:

At Net Friends, our aim is to deliver an amazing, seamless experience to our customers, and we do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and implementation, and most importantly, customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work/life balance. Join us! -ROLE AND LOCATIONYou'll serve as an integral member of our Network Operations team to support customers in and around the Raleigh-Durham metro area. Travel to customer locations in surrounding counties, as well as to our headquarters in Durham, NC will be required. This position has an annual salary of $50,000. -WHAT YOU'LL DOAs a Tier 1 NOC Technician, you'll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:

Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locationsConstant monitoring and review of tools and systems under your team's managementPerforming investigation into alerts, notifications, and conditions impacting tools or systems under your team's management Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as neededMaintaining and managing internal tools and systemsHandling all aspects of customer communications and engagements -WHAT WE'RE LOOKING FORWe seek a well-rounded technician who is familiar with networking fundamentals, networking hardware, common operating systems, and MDM tools/concepts. This person should be comfortable with incident/alert handling, and have strong troubleshooting, documentation, and communication skills. Must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments. - -EDUCATION AND PREVIOUS EXPERIENCE
Two-year---IT focused college or program certificate; -three---years related IT support experience; -or equivalent combination of education and experience. -TECHNICAL KNOWLEDGE AND SKILLS
Fundamental understanding of IT networking principlesExperience with server racks / datacenter environmentsComfort using tools to mount equipment in various environmentsProficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)Experience with RMM solutions and infrastructure monitoring/alerting toolsFamiliarity with deployment and management of backup solutionsExperience with server patch managementFundamental understanding of Windows Server/Domains -ADDITIONAL PREFERRED QUALIFICATIONS
A+ and/or Network+ certificationAZ-900 (or equivalent Microsoft Azure certification(s)) Proficiency with MacOSExperience managing common hypervisors (VMware, Hyper-V) Apple -and/or Linux experience or certificationsFamiliarity with Aruba Networks and Palo Alto Networks equipment/managementNetwork troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security -WHAT YOU BRING TO THE TABLE
Professional presentation with an approachable personalitySuperior customer support -Professional spoken and written communication skills, including correct usage of punctuation and grammarThe ability to estimate task duration and accurately track time - -SOME FRIENDLY TIPSNet Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise.We really pay attention to how you introduce yourself in your cover letter. So, put your best foot forward! -WHY SHOULD YOU APPLY?
We are an equal opportunity employer.We offer a comprehensive benefit package including three medical options: Base, Buy-up and HDHP w/HSA (Base Plan is free for employee-only as is Dental and Vision). -Company paid Life/AD&D, STD and LTD.401K plan with Match, plus generous paid days off, sick leave, and paid holidaysMonthly phone and internet stipend. -We believe in an open, collaborate environment that encourages you to learn, grow and succeed.Dedicated training hours for career development with certification bonuses.We believe in work-life balance.You're more than an employee to us, you're a [net] friend! -READY TO BECOME A [NET] FRIEND?If you think our culture would be a good fit for you, apply online today. We'd love to meet you!Powered by JazzHR

Keywords: Net Friends, Inc., Durham , NOC Technician - Tier 1, Professions , Durham, North Carolina

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