NOC Technician - Tier 1
Company: Net Friends, Inc.
Location: Durham
Posted on: March 19, 2023
Job Description:
At Net Friends, our aim is to deliver an amazing, seamless
experience to our customers, and we do this by hiring great people
who are friendly, energetic, and passionate about their work; this
enables our clients to receive the best in technological
consultation and implementation, and most importantly, customer
service. We constantly strive to preserve and improve our existing
company culture, which allows our team members to have an enviable
work/life balance. Join us! -ROLE AND LOCATIONYou'll serve as an
integral member of our Network Operations team to support customers
in and around the Raleigh-Durham metro area. Travel to customer
locations in surrounding counties, as well as to our headquarters
in Durham, NC will be required. This position has an annual salary
of $50,000. -WHAT YOU'LL DOAs a Tier 1 NOC Technician, you'll
provide support for a diverse group of customers in the greater
Raleigh-Durham area. Primary duties will include:
Support the Network Operations team
with hands-on assistance and deployment of network equipment at
customer locationsConstant monitoring and review of tools and
systems under your team's managementPerforming investigation into
alerts, notifications, and conditions impacting tools or systems
under your team's management Providing initial triage and
troubleshooting for incidents and requests; escalating or
dispatching as neededMaintaining and managing internal tools and
systemsHandling all aspects of customer communications and
engagements -WHAT WE'RE LOOKING FORWe seek a well-rounded
technician who is familiar with networking fundamentals, networking
hardware, common operating systems, and MDM tools/concepts. This
person should be comfortable with incident/alert handling, and have
strong troubleshooting, documentation, and communication skills.
Must be able to work confidently and independently (within our team
structure) to provide technical support to all levels of client
personnel in a wide variety of environments. - -EDUCATION AND
PREVIOUS EXPERIENCE
Two-year---IT focused college or
program certificate; -three---years related IT support experience;
-or equivalent combination of education and experience. -TECHNICAL
KNOWLEDGE AND SKILLS
Fundamental understanding of IT
networking principlesExperience with server racks / datacenter
environmentsComfort using tools to mount equipment in various
environmentsProficiency with common Microsoft tools (Azure AD,
Microsoft Endpoint Manager, Windows Autopilot, Microsoft
365)Experience with RMM solutions and infrastructure
monitoring/alerting toolsFamiliarity with deployment and management
of backup solutionsExperience with server patch
managementFundamental understanding of Windows Server/Domains
-ADDITIONAL PREFERRED QUALIFICATIONS
A+ and/or Network+
certificationAZ-900 (or equivalent Microsoft Azure
certification(s)) Proficiency with MacOSExperience managing common
hypervisors (VMware, Hyper-V) Apple -and/or Linux experience or
certificationsFamiliarity with Aruba Networks and Palo Alto
Networks equipment/managementNetwork troubleshooting knowledge in
switching, routing, VLANs, wireless network management, and network
security -WHAT YOU BRING TO THE TABLE
Professional presentation with an
approachable personalitySuperior customer support -Professional
spoken and written communication skills, including correct usage of
punctuation and grammarThe ability to estimate task duration and
accurately track time - -SOME FRIENDLY TIPSNet Friends considers
relationship-building skills, personal integrity, and thoroughly
professional conduct to be just as important as technical
expertise.We really pay attention to how you introduce yourself in
your cover letter. So, put your best foot forward! -WHY SHOULD YOU
APPLY?
We are an equal opportunity
employer.We offer a comprehensive benefit package including three
medical options: Base, Buy-up and HDHP w/HSA (Base Plan is free for
employee-only as is Dental and Vision). -Company paid
Life/AD&D, STD and LTD.401K plan with Match, plus generous paid
days off, sick leave, and paid holidaysMonthly phone and internet
stipend. -We believe in an open, collaborate environment that
encourages you to learn, grow and succeed.Dedicated training hours
for career development with certification bonuses.We believe in
work-life balance.You're more than an employee to us, you're a
[net] friend! -READY TO BECOME A [NET] FRIEND?If you think our
culture would be a good fit for you, apply online today. We'd love
to meet you!Powered by JazzHR
Keywords: Net Friends, Inc., Durham , NOC Technician - Tier 1, Professions , Durham, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...
