benefits Administration And Communication Analyst
Company: Duke University
Posted on: January 25, 2023
Responsible for providing plan administration, participant
communications and customer service support as directed by the
Benefits Administration and Communication Manager is coordination
with the Plan Managers. The Benefits Administration and
Communication Analysts will provide Tier III customer response to
inquiries and escalated issues and utilize this experience to
provide input to customer education needs. This position also
provides complex transactional and administrative support to the
benefits plans, while actively seeking administrative efficiencies
and continuous process improvement.
* Act as Tier III customer service consultant handling complex
benefits issues that require specialized knowledge and research to
determine facts and potentially judgment to resolve issues.
* Track and monitor the customer service levels provided by
Benefits in response to Tier III escalated issues.
* Perform core plan administration activities such as complex
calculations (including ERP) and escalated transactional support
for the HRIC. Leverage technology effectively in performing plan
administration activities while striving for continuous process
* Manage the day-to-day interaction with carriers and vendors on
plan administration, escalating issues to the Plan Managers as
* Assist in drafting employee communications with respect to new
benefits or to provide continuing education for existing plans.
* Identify employee communications and HRIC educational needs using
experience gained while handling Tier III calls.
* Provide training support to assist with educating participants,
the HRIC or other HR staff. Stay current on applicable laws and
regulations to help ensure compliance with all federal and state
legislation relating to benefits.
* Develop current understanding of legislative changes and
implement requirements of new legislation as directed by the Plan
* Provide support to Managers for special projects, including open
enrollment, performing research and other tasks as needed.
* Perform other related duties incidental to the work described
* The above statements describe the general nature and level of
work being performed by individuals assigned to this
classification. This is not intended to be an exhaustive list of
all responsibilities and duties required of personnel so
Required Qualifications at this Level
Work requires communication, analytical and organizational skills
generally acquired through completion of a bachelor's degree
program preferable in Human Resource Management or a related
Work requires two to three years' experience in a
business/professional role. Employee benefits/HR practical
experience preferred. Must be proficient in computer software and
the latest electronic technology OR AN EQUIVALENT COMBINATION OF
RELEVANT EDUCATION AND/OR EXPERIENCE.
Duke is an Affirmative Action/Equal Opportunity Employer committed
to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration,
innovation, creativity, and belonging. Our collective success
depends on the robust exchange of ideasan exchange that is best
when the rich diversity of our perspectives, backgrounds, and
experiences flourishes. To achieve this exchange, it is essential
that all members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University
and Duke University Health System may include essentialjob
functions that require specific physical and/or mental abilities.
Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Keywords: Duke University, Durham , benefits Administration And Communication Analyst, Professions , Durham, North Carolina
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