Donor Care Technician - Advancement Opportunities
Company: The Blood Connection
Location: Durham
Posted on: January 25, 2023
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Job Description:
At The Blood Connection, every role plays a part in saving
lives. Join our team and help make an impact in your community
today! 24 Days PTO! Use it, Cash it, Roll it Company Bonuses Yearly
Increases Tuition Reimbursement 401k HealthcarePosition Overview
Enhances and maximizes The Blood Connection donor experience by
welcoming and registering donors as well as performing donor health
history and physical assessment. This position has advancement
opportunities which provides paid on-the-job training to become a
Phlebotomist for The Blood Connection. As the first impression of
the organization, must reflect professionalism, competency,
exemplary customer service skills, and a genuine appreciation for
the donor and the values and mission of The Blood Connection. Must
have excellent customer service skills and must be able to work
varied hours including working weekends. While not desirable and is
avoided when possible, must be able to adapt to a work schedule
that may change with less than 24 hours' notice.Essential
FunctionsGreeting Donors and Guests: Opens doors and welcomes
visitors and patrons with a smile to achieve rapport and create
ambience Genuinely greets donors and other guests in manner that
promotes welcome and appreciation by smiling, standing, and showing
respect to donors taking time out of their day to perform a
charitable act Identifies donor by his or her specific appointment
(if applicable) and endeavors to engage donor by name during the
remainder of his or her donor experienceDonor Eligibility: Assesses
donor eligibility by performing computer verification Screens
prospective donors through medical history, mini physical, and
testing results Provides educational materialDonor Collection:
Performs the donor health history and physical assessment according
to current standard operating procedures Selects proper material
for blood collection Escorts donor through next phase of collection
and ensures proper handoff to collections team memberMaintaining
Store Front Impression: Maintains facility appearance (organization
and cleanliness of store front donor areas) by assuring that all
store front l areas are clean, inviting and free of debris during
operational hours (between janitorial cleanings) Ensures that the
night cleaning staff is carrying out the duties allocated to them
by visual inspection, reporting all non-conformancesLiaising with
Donors and Guests: Communicates the TBC vision of donor experience
to patrons Capable of conveying the organizational values Capable
of conveying the operational mission Engages donors in conversation
and makes them feel important Stays "close to the customer" and
maintains effectivecommunication with him/her at all times through
active engagement in the donation process and interpretation of the
pulse of the current operational situation or circumstance Reports
to management all observations that may tarnish a donor's
experience. Immediately contacts management if the donor appears
disgruntled or unsatisfied Extends appreciation and gratitude to
donors Completes TBC Donation Experience TrainingOperational
Responsibilities: Maintains effective working relationships with
collection staff and management to assure that the donor flow is
expedited and efficient Provides professional, courteous, and
prompt service Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by
appropriate training and release-to-task) Stocks donor screening
roomMiscellaneous: Participates in TBC sponsored blood drives and
other special events Other duties as assigned or requiredMinimum
Qualifications High School Diploma or GED Customer service
experience preferred Valid Driver's License with no major
infractions and dependable transportation Ability to communicate
effectively, tactfully, and courteously to patrons, donors,
sponsors, and co-workers Ability to work with all levels and in a
diverse work environment Ability to establish and maintain
effective working relationships with staff, management, and
peersPhysical DemandsThe physical demands described here are
representative of those that must be met to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing, or walking for an extended period Bending and
twistingEqual Opportunity Employer Veterans/Disabled
Keywords: The Blood Connection, Durham , Donor Care Technician - Advancement Opportunities, Professions , Durham, North Carolina
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