Solution Delivery Analyst - Virtual/Remote

Company: mPulse Mobile
Location: Durham
Posted on: September 25, 2022

Job Description:

Job DescriptionmPulse is looking for an all-star Solution Delivery Analyst with a desire to work with "Best in Class" clientele in a fun, fast paced, and challenging environment. This role will work within the Solution Delivery team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.

We need a smart, roll-up your sleeves, "anything to get the job done" problem solver who is looking to make an immediate impact and grow within our rapidly expanding company. Working with our internal teams, clients, and partners to support client success and growth, this role is a critical part of daily support efforts. This team works very closely with Product and Development teams, allowing for a lot of technical growth and development.

*This will be a remote position with options to work in the MN or CA office.BenefitsMedical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Employee Referral Program, Parking availableCulturemPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

• Enjoy Flexible PTO and flexible work hours 
• Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
• Two office locations: Encino, CA and Minneapolis, MN
• mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
• Full Vision and Dental – Dental and Vision individual premiums paid by mPulse
• 401K Program with a 4% match 
• 3 Weeks Paid Maternity/Paternity Leave 
• Wellness and Work from Home stipend
• Virtual Happy Hours & events
• Weekly All-Hands meetings giving regular access to leadership
• Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
• Laptop fitness station in LA Office 
• Ping pong conference table and Foosball 
• Free snacks and drinks  ResponsibilitiesDuties and Responsibilities:
  • Collaborate with internal and external teams to support in program implementation life cycle (Design, Build/Configure, Test, Launch, Support)
  • Create, monitor, and complete internal and external requests submitted through ticketing system (JIRA) and project management tools (Asana)
  • Perform data file analysis and make necessary formatting changes for purposes of loading data into mPulse databases.
  • Learn and become knowledgeable of technical capabilities within mPulse platforms to build/configure solutions
  • Follow standardized processes for handling PHI and sensitive information securely
  • Participate in internal testing sessions as well as support on client UAT calls to ensure solution configuration is functioning as expected
  • Coordinate with Engineering/Product teams for issues discovered during the testing phase of the implementation
  • Participate with internal and external teams for go-live/launch and monitor post-go live/launch to ensure program success
  • Use problem solving skills to troubleshoot and resolve issues
  • Learn to run SQL queries on various databases to assist in investigating issues and determine root cause; escalate product issues through ticketing system (JIRA)
  • Assist in pulling reports and collaborating with Account Management teams to verify data accuracy
  • Establish and document technical requirements in Solution Design Documents and use Confluence to search for resources that could be utilized as part of the configuration/solutionSkills, Abilities, and Experience:
    • Familiarity with the following systems: Confluence, JIRA (or similar ticket system), Asana (or similar project management tool)
    • Strong relationship building within company
    • Familiar with SQL or strong willingness to quickly learn
    • Highly flexible in learning innovative technologies and deploying end to end solutions quickly and iteratively
    • Ability to understand and communicate technical product requirements Minimum Experience:
      • Bachelor's degree 
      • 1+ years of experience in professional setting
      • Prior experience collaborating with technical or development teams
      • Strong proficiency in Excel and entire MS Office Suite
      • Familiarity with camera facing online meetings such as Zoom or TeamsBehavioral Competencies:
        • Attention to Detail
        • Independent Self-Starter
        • Highly Organized
        • Critical Thinker
        • Problem Solver
        • Excellent Communicator
        • Ability to prioritize various requests
        • Teamwork & Collaboration*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
          
          RequirementsUS Citizen2 years related experienceExperience leading and executing in an implementation processStrong analytical skills to uncover and understand client needsExperience with JIRA or any other ticketing systemComfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organizationAbility to understand and communicate technical product requirementsAccept a background check to be performedMinimum Bachelors Degree or Equivalent Related Work ExperienceKnowledge in: Microsoft ExcelKnowledge in: Microsoft OfficeKnowledge in: SQL
          
          Equal Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
          
          Requisition #cl84ytffz0ioj0qmo5d26txsc

Keywords: mPulse Mobile, Durham , Solution Delivery Analyst - Virtual/Remote, Professions , Durham, North Carolina