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Epic DBA Analyst-Level II-DHTS-Full Time-Remote

Company: Duke Health
Location: Durham
Posted on: August 7, 2022

Job Description:

DHTS: -Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. -A 2020 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory, and analytics health information technology capabilities. -Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today. - -Job Title: DHTS IT ANALYST II - (MAESTRO CARE IRIS DBA) - - - - -Occupational SummaryThe IT Analyst for Maestro Care Iris DBA will work with a team responsible for database administration including design, build, deployment, and maintenance. - - The infrastructure that is maintained by this team currently hosts the Duke Maestro Care applications currently hosted on multiple systems and database layer platforms including Oracle, Iris along with IBM AIX servers.This position requires participation in an on call rotation in order to provide 24x7x365 coverage.This position reports to the Technical Team LeadDemonstrates knowledge and proven knowledge -of Iris within the Epic environment. Incumbent is responsible for - -Work PerformedLEVEL 2:

  • Function in a cross-team environment.
  • Manage the documentation, resolution, and completion of identified deployment issues and tasks
  • Administer, maintain, develop, and provide for Epic Iris databases
  • Perform server software installation and upgrades
  • Ensure security and data integrity of databases
  • Resolve complicated database performance and capacity issues, replication, and other distributed data issues
  • Perform audits for database quality and health
  • Participate in identified development and production support meetings, reviews, and design sessions, as assigned
  • Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care
  • Provide both business and after hours support for issues around system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
  • Perform troubleshooting analysis and problem resolution
  • Plan, execute and support testing activities
  • Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.
  • Proactively complete assigned Maestro Care Iris deployment(s), management, and testing tasks within defined timeline
  • Maintains a level of exposure to external industry and market technical intelligence.
  • Performs and coordinates simple to complex projects with minimal direction.
  • Optimizes internal resources to maximize team capabilities.
  • Leads peers to resolve complex issues consistent with divisional/organizational goals.
  • Serve as technical resource for discipline in cross-functional teams.
  • Effectively communicates specific IT issues/solutions to clients.
  • Participation in 24x7 on-call rotation
  • Other duties as assigned - Required Qualifications at this LevelEducation/Training:Bachelor's degree in a related field, or four years of equivalent technical experience required. -Experience:Level 2 - Three years of related experience is required. For all levels, Duke Health System experience and/or IT system deployment experience preferredSkills:LEVEL 2:
    • At least 3 years of experience with Iris database in Epic environment
    • Epic Iris certification is preferred.
    • Demonstrated experience should include installation, configuration and management of multiple Epic and Iris environments.
    • Expertise in Iris configuration, monitoring, backup and recovery, performance monitoring and tuning, shadowing, journaling, and Iris security.
    • UNIX operating system experience
    • High degree of competency with learning and interpreting IT systems
    • Strong communication, interpersonal and team skills
    • Prefer knowledge and experience in health care information systems
    • Demonstrated written, verbal and follow-up skills
    • Prefer Windows Server administration experience
    • Keeps current on new industry trends in a specific discipline and applies learnings to assignments.
    • Considers impact to others and current processes within discipline prior to taking action.
    • Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
    • Independently completes complex tasks and portions of larger projects.
    • Suggests new approaches to accomplishing individual responsibilities or team assignments.
    • Accomplishes assignments/project objectives through keeping people focused on the solution and the team informed of project status.
    • Shares information and solicits input and ideas from other team members.
    • Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
    • Delivers systems or programs that are completed on time and within budget.
    • Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
    • Possesses advanced knowledge and proven application of it within a specific discipline.
    • Provides assistance to project team members in accomplishing technical or programming-specific tasks.
    • Independently completes complex tasks and portions of larger projects.
    • Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
    • Develops realistic project plans for assigned tasks or portions of larger projects and modifies plan as requirement changes are communicated.
    • Obtains necessary information/data to complete assignments independently or as part of a project team.
    • Understands client/project issues to develop moderately complex solutions within a single discipline.
    • Develops strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
    • Builds strong working relationships with members of his/her team and interacts and establishes relationships with individuals in other teams or departments as needed.
    • Proven ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan.
    • Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.
    • Displays ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.
    • Effectively communicates specific IT issues/solutions to clients.
    • Develops solutions that help the customer in both the short- and long-term.
    • Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.
    • Takes action without being prompted to achieve business goals.
    • Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue in

Keywords: Duke Health, Durham , Epic DBA Analyst-Level II-DHTS-Full Time-Remote, Professions , Durham, North Carolina

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