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Sr. Process / Data Analyst

Company: Fidelity Investments
Location: Durham
Posted on: June 24, 2022

Job Description:

Job Description:The Senior Process / Data Analyst will ensure alignment and adherence of enterprise ITAM/ITSM processes (such as Asset Management, Change, Incident, Problem, Release, CMDB, Service Catalog) to organizational best practices and applicable standards. The Analyst will derive insights from available data and develop recommendations for process improvements. The position will ensure continual improvement of enterprise service management policies and processes.This role is highly analytical and requires delivery of results as, both, an individual contributor and through influence in a highly matrixed organization:Provide guidance regarding enterprise ITAM/ITSM practices and supporting efforts for enterprise adoption of processes and procedures based on industry standards (ITIL)Partner with associates across the organization and champion the day-to-day operation, continuous improvement, and governance of the IT Asset Management and Service Management lifecyclesDevelop and document proposed improvements, training materials, and information for our customersDevelop and present regular updates to the Product Management Committee (PMC) and related forumsThe Expertise and Skills You BringExceptional management, analytical, communication, conceptual thinking, project management, and problem-solving capabilitiesSelf-motivated team player who brings energy, enthusiasm, and intellectual curiosity to the roleStrategic, end to end business perspective with strong execution skills and attention to detailYou leverage quantitative and qualitative problem-solving skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerationsYou establish and maintain effective relationships in a highly matrixed environmentAbility to work in union across functions, including finance, architecture, security, risk, audit, and software deliveryDemonstrated ability to lead project/work activities, while managing multiple priorities5+ years of data / process analysis experienceThorough understanding of IT service portfolio development and governance, including definition, design, and standard operating models5+ years of ITSM / ITIL service management related work experienceSignificant experience and expertise with Service Management platform tools, preferably ServiceNowExperience and expertise with BI tools, preferable PowerBI and/or Tableau Undergraduate degree, or equivalent experience. MBA preferredThe TeamAs part of Enterprise Infrastructure, the Foundational Tools Team is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling"Dynamic Working. "We invite you to Find Your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Durham , Sr. Process / Data Analyst, Professions , Durham, North Carolina

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