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Project Analyst, Division Enablement

Company: Labcorp
Location: Durham
Posted on: June 23, 2022

Job Description:

Project Analyst, Division EnablementThe Labcorp Employer Services (LES) Division Enablement team is seeking an experienced Project Analyst to join the team in order to build and lead a workforce optimization framework. This individual will be a self-starter and will be primarily responsible for managing and implementing multiple WFO functions in support of the LES contact center teams.Key Responsibilities

  • Create strategic and tactical call volume forecasts (15-minute intervals) for multiple contact center teams
  • Manage the Verint WFO product suite for the LES division, including Workforce Management, Desktop and Process Analytics, Quality Monitoring, and Performance Management
  • Collaborate with business leaders to design and implement processes to leverage Verint functionality in pursuit of a continuously improving workforce optimization culture
  • Develop, manage, and distribute various reports
  • Pursue answers and lead meetings with key stakeholders in order to obtain required data
  • Research, collect, and analyze multiple kinds of data in support of divisional strategic objectives
  • Analyzes data completely, accurately, and within established time constraints
  • Other administrative duties as assigned
  • Some travel may be required, though minimal
  • This position can be remoteRequirements
    • Bachelor's Degree or equivalent is required; concentration in Analytics is preferred
    • Experience with Verint WFO (WFM, DPA, QM, Performance Management) is strongly preferred
    • Experience with programming (VBA, SQL) or Tableau is strongly preferred
    • Prior experience working on process improvement initiatives and/or forecasting is preferred
    • Outstanding written and oral communication skills
    • Excellent time management and organizational skills
    • Strong understanding of how to turn data into actionable intelligence
    • Ability to think critically to find solutions to complex problems
    • Ability to work well within a matrixed organization
    • Ability to influence without direct authorityLabcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our

Keywords: Labcorp, Durham , Project Analyst, Division Enablement, Professions , Durham, North Carolina

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