Project Analyst, Division Enablement
Company: Labcorp
Location: Durham
Posted on: June 23, 2022
Job Description:
Project Analyst, Division EnablementThe Labcorp Employer
Services (LES) Division Enablement team is seeking an experienced
Project Analyst to join the team in order to build and lead a
workforce optimization framework. This individual will be a
self-starter and will be primarily responsible for managing and
implementing multiple WFO functions in support of the LES contact
center teams.Key Responsibilities
- Create strategic and tactical call volume forecasts (15-minute
intervals) for multiple contact center teams
- Manage the Verint WFO product suite for the LES division,
including Workforce Management, Desktop and Process Analytics,
Quality Monitoring, and Performance Management
- Collaborate with business leaders to design and implement
processes to leverage Verint functionality in pursuit of a
continuously improving workforce optimization culture
- Develop, manage, and distribute various reports
- Pursue answers and lead meetings with key stakeholders in order
to obtain required data
- Research, collect, and analyze multiple kinds of data in
support of divisional strategic objectives
- Analyzes data completely, accurately, and within established
time constraints
- Other administrative duties as assigned
- Some travel may be required, though minimal
- This position can be remoteRequirements
- Bachelor's Degree or equivalent is required; concentration in
Analytics is preferred
- Experience with Verint WFO (WFM, DPA, QM, Performance
Management) is strongly preferred
- Experience with programming (VBA, SQL) or Tableau is strongly
preferred
- Prior experience working on process improvement initiatives
and/or forecasting is preferred
- Outstanding written and oral communication skills
- Excellent time management and organizational skills
- Strong understanding of how to turn data into actionable
intelligence
- Ability to think critically to find solutions to complex
problems
- Ability to work well within a matrixed organization
- Ability to influence without direct authorityLabcorp is proud
to be an Equal Opportunity Employer:As an EOE/AA employer, the
organization will not discriminate in its employment practices due
to an applicant's race, age, color, religion, sex, national origin,
sexual orientation, gender identity, disability or veteran
status.For more information about how we collect and store your
personal data, please see our
Keywords: Labcorp, Durham , Project Analyst, Division Enablement, Professions , Durham, North Carolina
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