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DHTS Site Reliability Engineer-IT Automation-Duke Health-Durham

Company: Duke University Health System
Location: Durham
Posted on: May 14, 2022

Job Description:

DHTS: Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.Job DescriptionThe Site Reliability Engineer is responsible for the Kubernetes services to support next-generation Duke Health clinical, research, and business applications. This includes assisting in the automation, configuration, optimization, integration, and maintenance of hybrid multi-cloud components in order to provide a seamless Kubernetes experience. The Site Reliability Engineer is a subject matter expert, who works with internal resources and vendors to use automation with CI/CD to advanced enterprise systems and technology solutions within Kubernetes; automate self-service platform services; on the DHTS IT Automation team to ensure successful deployment of applications and development pipelines using automation best practices. Required Education and Work Experience

  • Bachelor's degree in a related field or two years of equivalent technical experience required
  • Kubernetes certification for OpenShift or other vended Kubernetes solutions.
  • Current certification(s) for at least one public cloud provider (AWS, Microsoft, or Google Cloud Platform)
  • Linux Certified Administrator Required Skills and Experience
    • Excellent written and oral communication skills
    • Demonstrated ability and desire to learn new technologies and develop new skills
    • Experience designing, implementing, and operating resilient, enterprise-scale, multi-tenant platforms and services on Kubernetes.
    • Experience automating core virtual infrastructure (cloud experience preferred), such as containers, virtual machines, databases, networking, security monitoring and administration on Kubernetes.
    • Excellent customer service skills
    • Excellent critical thinking, troubleshooting, problem solving skills
    • Proven ability to analyze customer requirements and translate into effective solutions
    • Experience with container-based and orchestrated deployments (Docker, Kubernetes)
    • Experience working in an Agile/DevOps environment and Agile backlog management
    • Experience automating tasks using Terraform, Ansible, python, and PowerShell
    • Experience developing standards partnering with Engineering, application developers and administrators, and other stakeholders to select appropriate technical solutions
    • Understand network topologies, firewall rules, certificate management, load balancing
    • Infrastructure as code (Terraform) experience
    • Experience working in compliance environments preferred Work Performed
      • Automate, implement, and operate Duke's services and product offerings, with a focus on automation framework to produce infrastructure as code, and "as-a-service" functions
      • Automate, design, configure, integrate, and maintain automation framework and implementations
      • Design, implement, automate, and operate tools that enable developers, systems, and services, including continuous integration and deployment (CI/CD) systems with multiple component pipelines
      • Monitor application performance, develop and report metrics
      • Provide subject matter expertise and technical leadership, collaborating with the Duke community to create automation usage policies, best practices, and standards.
      • Collaborate with Operations to create and implement processes and tools to maintain and monitor operating environment
      • Automate tasks with Terraform, Ansible, python, and PowerShell
      • Produce and maintain automation architectural and data flow diagrams to document capabilities of platforms and infrastructure
      • Design and conduct platform testing, including functionality, availability, and load testing Additional Responsibilities
        • Assist with adoption of automation and cloud technologies by acting as an advocate, expert, and consultant of technologies to the community at large
        • Collaborate with administrative, clinical and research customers to understand needs and engineer automation solutions to meet needs
        • Create and update system documentation
        • Follow established Change Management processes
        • Ensure resiliency and recoverability of all solutions and platforms
        • Develop strong relationships with key customer management representatives and key vendors/partners
        • Provide oral and written presentations and reports to project teams, customers and management
        • Provide feedback on departmental processes and procedures and suggest improvements Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke University Health System, Durham , DHTS Site Reliability Engineer-IT Automation-Duke Health-Durham, Professions , Durham, North Carolina

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