Quality Org Excellence Analyst - OQE Performance Improvement
Company: UNC Health Care
Location: Hillsborough
Posted on: May 14, 2022
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Job Description:
DescriptionBecome part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve.Summary:
Provides quality and organizational excellence through support of
process improvement initiatives. Performs in-depth problem solving,
independent decision-making and coordination of quality programs.
Utilizes quality/process improvement tools, methodologies and
technologies to solve business problems and enhance operations.
Responsibilities:
1. Provides quality and organizational excellence through support
of process improvement initiatives. Performs in-depth problem
solving, independent decision-making and coordination of quality
programs. Utilizes quality/process improvement tools, methodologies
and technologies to solve business problems and enhance
operations.
2. Customer Service-Demonstrates customer service qualities that
instill confidence. Mentors others on how to provide the highest
level of customer service. Effectively follows up and closes all
issues assigned or identifies issues to management with
recommendations on how to proceed.
3. Measurement & Analysis-Holds regular discussions with leaders to
understand processes and conduct improvement projects. Functions as
a coach/consultant to assist departments in defining, measuring and
analyzing problems. Understands TJC and related accreditation
initiatives. Mastery of basic statistical concepts, tools and
techniques and working knowledge of advanced topics (e.g., linear
regression, logistic regression, DOE, etc.). Advanced analytic
skills with the ability to define the analytic need, and integrate,
interpret, and report findings.
4. Problem Solving & Implementation-Handles multi-department design
and implementation conflicts and work to resolution. Ensures that
user departments have provided input and have sense of ownership
for final solution. Implements decisions and spreads best practice.
Responsible for spread and adoption of initiatives.
5. Project Management-Provides project leadership, direction,
coaching and facilitation across multiple departments. Capable of
leading projects to successful completion. Identifies and resolves
project issues involving resource constraints, project delays, and
conflicts through effective communications and negotiations with
project and executive sponsors. Manages project resources to ensure
fiscal responsibility. Key participant in ?operations?
committees.
6. Tools, Methodologies & Technologies-Develops and implements
solutions using most appropriate tools, methodologies and
technologies (TM&T). Proficient in the TM&T and how to
apply them for business benefit. Mentors others in learning how to
effectively use and apply TM&T.
Other InformationOther information:
Education Requirements:
Job DetailsLegal Employer: STATEEntity: UNC Medical Center
Organization Unit: OQE Performance ImprovementWork Type: Full
Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:Chapel HillExempt From Overtime: Exempt: Yes
Keywords: UNC Health Care, Durham , Quality Org Excellence Analyst - OQE Performance Improvement, Professions , Hillsborough, North Carolina
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