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Network Operations Support Technician

Company: General Dynamics Information Technology
Location: Durham
Posted on: January 16, 2022

Job Description:

**Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Systems Administration The Network Support Technician works with customers and engineers to perform day-to-day network support. They also troubleshoot and resolve network issues within the SLA timeframe and respond to customer tickets and work on projects as assigned. In this role, a typical day will include: + Responding to customer incidents + Monitor Alert Dashboard and ensure that tickets are created for issues + Activate/Configure Network interfaces for customers across multiple locations + Work as part of a 24x7 on call rotation in support of incidents. + Deploying/upgrading new network devices + Move equipment between locations + Follow established processes to support NIH network + Create Change Requests REQUIRED QUALIFICATIONS: + BA/BS Degree or equivalent experience + 2 or more years of relative technical experience in Network Support, Network monitoring or Desktop Support + Ability to lift/move heavy network equipment. + Must possess or be able to obtain NIH Clearance / Public Trust PREFFERED QUALIFICATIONS + Network+ or higher + Experience with Wireless Infrastructure / 802.1x + Experience with Monitoring Tools (like Sitescope/Solarwinds/Sciencelogic) + Able to work evening COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Durham , Network Operations Support Technician, Professions , Durham, North Carolina

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