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Help Desk Analyst

Company: Robert Half
Location: Durham
Posted on: January 12, 2021

Job Description:

Ref ID: 03220-9502805087 Classification: Help Desk Analyst I Compensation: DOE The Help Desk Analyst serves as the first point of contact for employees seeking technical assistance for computing and phone issues. This individual will provide technical support over the phone, via remote access, and in person. The HD Analyst is expected to maintain the highest levels of professionalism and grace when communicating with our Business Personnel, Vendors, and other relevant parties. The ability to communicate concisely, positively, and in a friendly manner is essential to this position---s success. --- Provide telephone, remote, and in person assistance to our users in need of support --- Ability to quickly understand and adhere to procedures as outlined by Help Desk and Technology management --- Ability to manage Windows based desktops, laptops, and devices in a corporate network environment --- Familiarity with and Ability to support and troubleshoot Microsoft Office applications including (but not limited to) --- MS Outlook --- MS Word --- MS Excel --- MS Powerpoint --- Respond efficiently and professionally to Business Personnel requesting hardware, software, and cybersecurity incidents. --- Ability to gain expertise with Line Of Business applications in order to support the nuanced needs of our Business Personnel --- Ability to work as a tester and/or assist with or verify rollouts of new technologies --- Understanding of mobile devices, how they operate in a corporate environment (i.e. MS Exchange clients on Android, iOS) --- Flexibility to roll with change in a faced paced, challenging, and rewarding environment Job Requirements: --- Thorough knowledge of Microsoft Windows --- Windows 7 --- Windows 10 --- Thorough knowledge of Microsoft Office Suites --- Office 2016 --- Office 365 --- Proficiency with Enterprise AntiVirus and CyberSecurity best practices --- Proficiency with Enterprise Remote Access technologies like SSL VPN --- Proficiency with supporting Enterprise Line of Business Applications, printing, scanning, imaging --- Proficiency with Network technologies --- Ethernet --- WiFi --- IPv4 --- Network Devices like Routers, Switches, Access Points, and Firewalls --- Proficiency with PC hardware configuration and troubleshooting --- Understanding of PC desktop security best practices --- Proficiency with mobile devices (smartphones/tablets) --- Strong customer service communication skills --- Good attitude and a desire to help others --- Ability to remain positive in the face of adversity. --- Thorough problem solving skills. --- Ability to train new individuals, transfer knowledge, and assume new responsibilities. --- Dependability and Timeliness --- Basic Active Directory management Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you---re working with the best. Robert Half has been recognized as one of FORTUNE---s ---Most Admired Companies--- every year since 1998 and was named to Forbes--- inaugural list of America---s Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. -- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking ---Apply Now,--- you---re agreeing to Robert Half---s Terms of Use ( www.roberthalf.com/terms-of-use ).

Keywords: Robert Half, Durham , Help Desk Analyst, Professions , Durham, North Carolina

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