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Enterprise Business Analyst (Technology Analyst)

Company: City of Durham
Location: Durham
Posted on: January 8, 2021

Job Description:

Position DescriptionWork, Serve, Thrive. With the City of DurhamAdvance in your career while making a real difference in the community you serve.Hiring Range: $51,246 - $61,000Hours: 8:00 -4:30The City of Durham's nationally recognized, award-winning Technology Solutions Department builds and aligns the City's information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.This position is devoted to providing enterprise technology support and analysis for the City including strategic technology management and technology governance, application management and integration, systems administration, enterprise GIS, network operations and administration, security, technical support for specialized systems and equipment, and general user and desktop applications support.Position performs fully proficient analysis work requiring independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.May serve as a hardware or software administrator, serve as an escalation point for troubleshooting and support, provide support to enterprise GIS including the provision of GIS work products, or assist with the coordination of the City's IT governance process. Some assignments may require on-site work requiring travel to different City buildings and/or locations.Duties/Responsibilities

  • Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents.
  • Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; business cases, and plans and conduct training as assigned.
  • Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues.
  • Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects.Minimum Qualifications & Experience
    • Bachelor's degree in information technology, computer science, or a directly related field
    • Two years of related experience.
    • Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire

Keywords: City of Durham, Durham , Enterprise Business Analyst (Technology Analyst), Professions , Durham, North Carolina

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