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Customer Resolution Specialist

Company: ManpowerGroup Solutions
Location: Durham
Posted on: November 11, 2019

Job Description:

Job Description * Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs * Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. * Provides customer with appropriate standard information requested. * Derives all necessary information from customer to update database. * Understands when to seek help and/or escalate to a more senior role ManpowerGroup.Category: Customer Service, Keywords: Customer Retention Specialist

Keywords: ManpowerGroup Solutions, Durham , Customer Resolution Specialist, Other , Durham, North Carolina

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