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Talent Acquisition Lead - NC

Company: Kustomer, Inc.
Location: Durham
Posted on: July 14, 2019

Job Description:

About KustomerKustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $113.5M in venture funding, and is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

About the Role:

As Kustomer's first Talent person in North Carolina, you will work closely with the rest of the Talent team on building a world class experience for candidates and Krew members alike. From a candidate's first touch with Kustomer, you will be a guide, thought partner, and advisor for driving engagement with talent. You will act as a brand ambassador for our team, actively communicating our value proposition to the community through outreach, events, and talent marketing. As an internal influencer for talent, you will advise the leadership team on initiatives to successfully onboard, integrate, and support people in our North Carolina office.

You'll be responsible for:

  • Proactively sourcing active and passive talent against Kustomer's hiring plans

  • Driving towards a repeatable, scalable talent pipeline
  • Partnering with the executive team on acquisition and retention initiatives
  • Analyzing our sourcing channels, continuously optimizing for return on investment
  • Acting as the main point of contact for onsite interviews and our new Krew members. Facilitating a seamless interview experience and new hire welcome.
  • Improving our onboarding processes to ensure a seamless transition for incoming talent
  • Owning hiring for the NC team as you grow in the role, with support from the NYC office
  • Building relationships with hiring managers, partnering closely with them to understand how to best expand their team
  • Guiding the hiring process, asking questions to drive clarity and pushing back where appropriate
  • Managing People Operations initiatives to drive a diverse and inclusive culture, engage the team, as well as provide assistance in handling issues as they arise

  • Oversee relationship with WeWork and miscellaneous office management

    Your qualities:

    • You're determined to find the best talent, exploring new sources, relentlessly moving forward
    • You've been in talent acquisition/people ops before and know how to build a team while managing relationships
    • You're a generalist, having hired for Sales, Marketing, Engineering, and more
    • You have or want to develop technical acumen and know the difference between client side and server side when it comes to engineering
    • You're naturally curious, you ask questions and you don't shy away from challenges

    • You're a dynamic problem solver, always seeking solutions, leveraging relationships and resources
    • You're attentive to the little details and you believe people's' experience matters
    • You're familiar with Google Apps and learning new technologies comes naturally to you
    • You have some exposure to People Operations and you're actively looking to learn more


      Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.

      Diversity & Inclusion at Kustomer

      Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

      We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Keywords: Kustomer, Inc., Durham , Talent Acquisition Lead - NC, Other , Durham, North Carolina

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