DurhamRecruiter
the smart solution for Durham jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Durham
Posted on: October 10, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLBrenda when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Durham , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Durham, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Now Interviewing - PT/FT Positions!
Description: We are seeking career and goal driven individuals to work with our
Company: Professional Home Career Advantage
Location: Raleigh
Posted on: 10/18/2018

Airline Reservationist - Work From Home
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Greenville
Posted on: 10/18/2018

Training Specialists Needed PT/FT
Description: We are currently interviewing people TODAY to fill at home positions. AmeriPlan is recommended by and has an A rating with the Better Business Bureau. CLICK HERE to see for yourself. To request an (more...)
Company: TQS
Location: Raleigh
Posted on: 10/18/2018


Part-Time & Full-Time Chiropractors
Description: The Joint Chiropractic is accepting resumes for Part-Time and Full-Time Chiropractors at our Greensboro, North Carolina clinic We are a WELLNESS cash based practice and we do ALL the marketing
Company: The Joint Chiropractic
Location: Greensboro
Posted on: 10/18/2018

Quality Control Inspector
Description: Quality Control inspector in manufacturing facility outside Raleigh needed. Shoudl have full skills
Company: Confidential
Location: Raleigh
Posted on: 10/18/2018

Babysitting Wanted - Opportunity: Greensboro, North Carolina Babysitter, Seeking Sitter
Description: About The Job: br Hello my name is Damo. I'm hiring a care provider working in Greensboro, North Carolina. I
Company: Sitter
Location: Greensboro
Posted on: 10/18/2018

Part Time Event Specialist .
Description: Part Time Event Specialist . Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then Advantage Solutions rsquo Part Time (more...)
Company: Advantage Solutions
Location: Raleigh
Posted on: 10/18/2018

Produce Clerk PT
Description: To provide excellent guest service through produce department activities. 1. Provides polite, friendly greetings and interactions with all guests. 2. Prepares produce for
Company: Lowes Foods
Location: Raleigh
Posted on: 10/18/2018

Work at Home / Daily Pay with Benefits
Description: We are currently interviewing people TODAY to work at home. Our home-based company pays
Company: AmeriPlan
Location: Raleigh
Posted on: 10/18/2018

telemarketing-work from home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: Winston Salem
Posted on: 10/18/2018

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Durham RSS job feeds