Customer Field Representative I

Company: Public Service Company of North Carolina, Incorpor
Location: Durham
Posted on: May 11, 2025

Job Description:

Posting End Date:
May 21, 2025

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

Enbridge is currently seeking a Customer Field Representative I.

This position reports to Enbridge Gas North Carolina's North Durham Operations Center in Durham, North Carolina.

What You Will Do:

This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders, and uploading information from vehicle computer to automated read-only program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers' premises and based on assigned location, painting residential meter sites and participating in restoration of system outages.

Who You Are:

0-2 years' experience in related field.

• Completion of high school or equivalent (i.e., GED) is required.
• Must have a valid driver's license with a safe driving record.
• Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook.
• Ability to use hand tools such as a meter key and adjustable wrench.
• Basic knowledge and skills in customer service and credit/collections.
• Basic troubleshooting, problem-solving, and mathematical skills for reviewing customer accounts.
• Basic ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns.
• Ability to retain knowledge of company's credit policies and North Carolina Utilities Commission rules and regulations.
• Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner.
• Ability to effectively read gas meters, and accurately research and record meter and account information on a computer.
• Ability to work independently and as part of a diverse team.
• Ability to frequently travel to customers' premises, where encounters with agitated customers or dogs and other animals may occur.
• Ability to balance and prioritize workload based upon time of year.
  
  Working Conditions:
  
  Work is both in an office environment and at customers' premises outside in varying weather conditions (i.e. heat, cold, rain). Position requires the ability to squat multiple times daily for accessing gas meters. Heavy lifting up to 75 lbs. independently required. May encounter insects, dogs, or other animals at customer's premise. May encounter agitated/irate customers. May be required to work overtime.
  
  Physical Requirements (Include but are not limited to):
  
  Balancing, bending and stooping, climbing, crawling, carrying (up to 50 pounds), grasping, kneeling, lifting (up to 75 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement.
  
  Mental Requirements (Include but are not limited to):
  
  Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
  
  Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
  
  At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.
  
  This position does not offer relocation assistance.
  
  At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .
  
  Information For Applicants:
  
  
  • Applications can be submitted via our online recruiting system only.
    
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
    
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.
    
    
    To learn more about us, visit www.enbridge.com

Keywords: Public Service Company of North Carolina, Incorpor, Durham , Customer Field Representative I, Other , Durham, North Carolina