Field System Engineer - Baton Rouge/New Orleans LA
Company: Biomerieux
Location: Durham
Posted on: September 20, 2023
|
|
Job Description:
Benefits at bioMerieux: Low-cost medical, dental, and vision
benefits starting day one 11 paid holidays 160 hours of paid time
off Annual bonus 9.5% 401k company contribution with no vesting
period Tuition reimbursement up to $10,000 per calendar year
Position Summary: The Field Systems Engineer is responsible for
managing all service needs of bioMerieux customers within their
assigned geographic territory, as well as nationally, on an
as-needed basis, utilizing appropriate tools and test equipment.
This position requires someone who is a self-starter, with the
ability to deliver a best-in-class customer experience, while
working remotely without direct supervision and able to travel
within their assigned geographic area on short-notice. This role
will support the Baton Rouge/New Orleans area and must be based in
close proximity. Primary Responsibilities: Territory
Management:Respond expediently to all requests for customer needs
via professional written and/or verbal communications ensuring all
instrument service requests are fulfilled within the assigned
geographic territory, or nationally if needed.Demonstrate good
territory management skills, utilizing sound business judgement,
while coordinating installations, preventive and corrective
maintenance, moves, upgrades, and removals of all instruments
trained on, requesting support as needed, in order to meet customer
and business objectives.Utilize strong electro-mechanical and
computer skills to diagnose and repair instrument issues to the
board or subassembly level ensuring all instruments serviced
operate optimally in all performance areas.Develop a strong rapport
with locally supported customer base, becoming a trusted advisor,
while promoting the value and benefits of service agreements, other
bioMerieux services and instruments, communicating potential sales
opportunities to the appropriate team.Routinely contact Purchase
Order Required customers regarding needs for routine Preventive
Maintenance service events on their non-contract covered
instruments, helping drive business revenue
objectives.Administrative Responsibilities:Accurately complete
instrument service work orders and all associated quality assurance
checklists for each service event in a timely manner, documenting
all activities completed at the customer site as well as any
additional actions needed to resolve all customer concerns.Complete
all assigned internal training requirements within expected
timelines.Maintain an accurate calendar of scheduled events,
including training classes and vacation, within the designated
service management system to reflect available and non-available
times.Submit travel related expense reports on a routine basis so
as not to incur late fees or penalties.Other Related
Duties:Maintain and control ready on-hand spare parts inventory at
levels compatible with repair activities and department financial
objectives.Strive for continuous self-improvement of knowledge of
bioMerieux policies, procedures, inter-personal skills, as well as
instrument service and operation techniques.Maintain company issued
vehicle to include routine cleaning and servicing per scheduled
maintenance cycle.Maintain and safeguard all company owned assets
to include laptop, cell phone, iPad, hand tools and calibrated test
equipment to facilitate daily job functionality.Represent
bioMerieux in a professional manner at all times through adherence
to documented Standards of Performance.Achieve or exceed all
Measured Business Objectives as established on an annual
basis.Partner with sales and applications counterparts to deliver
the highest level of customer experience possible to existing and
potential bioMerieux customers.Provide support at trade shows on an
as needed basisEducation, Skills, & Experience: Military training,
biomedical training, or technical school in Electronic Technology
or Computer Science required. Associates degree in engineering or
related discipline preferred. Demonstrated ability to work on
electro-mechanical, electronic, computer, electrical and vacuum
systemsExperience in host/remote communications and network systems
preferredFundamental knowledge of the principles and practices of
laboratory operations preferred. Category:General, Location:Durham,
NC-27701.
Keywords: Biomerieux, Durham , Field System Engineer - Baton Rouge/New Orleans LA, Other , Durham, North Carolina
Click
here to apply!
|