Principal, Application Support Engineer
Company: Fidelity Investments
Location: Durham
Posted on: March 19, 2023
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Job Description:
Job Description: The Enterprise Cyber Security Customer
Protection Production Support team, within EI Production Services
organization is looking for a highly motivated associate with
expertise in engineering and production operations. As a Principal
Engineer in the ECS/CP Team you will be responsible for building
and supporting platform capabilities for Business Unit aligned
functions including Application Support, Cloud Enablement,
Environment Management, Services & Web-tier Operations. By modeling
and promoting Fidelity and Agile leadership behaviors, you will
evolve and sustain an innovative Agile culture. While supporting a
complex ecosystem of applications and services that comprise our
Digital products, you will have the opportunity to apply your
skills in engineering, observability, and resiliency to enable the
adoption of new technologies. You will bring fresh ideas to: *
Creating and implementing operational solutions supporting Digital
platforms * Developing tools and capabilities that enable the quick
remediation of incidents * Collaborating with development to help
increase velocity, code quality, and resiliency The Expertise You
Have and The Skills You Bring * 8+ years of production operations
experience in application, platform, and environments support in
any industry (financial preferred) * Bachelor's degree in computer
science or related field * Strength in expressing complex issues in
a clear and concise manner, the ability to drive a message designed
to compel thinking and action * Deep experience in application
production operations, application frameworks, Docker, and
Kubernetes (Rancher-K8S, AWS EKS, Azure AKS) and performing
deployments * Solid understanding of On Prem and Public Cloud as
well as hands on experience working with public cloud (AWS/Azure) *
Working experience with Observability tools such as Splunk,
Datadog, and Grafana * Knowledge of CI-CD: GitHub, Artifactory,
Jenkins, Terraform, uDeploy * Plan and perform upgrades through
automation * Knowledge with task automation using any programming
languages. Python preferred * Your communication with peers and
leaders is clear and effective * Excellent troubleshooting and
problem solving, thrive to take initiative to address a problem and
get the job done * Agile methodologies experience, willing and
excited to add your voice and opinion to discussions on
improvements The Team In this role you will have an opportunity to
transform and evolve platform capabilities that meet growing
business needs. You will also play a significant role continuously
looking for ways to optimize and to improve the quality of
services, resulting in a continuous improvement to the customer
experience. Please see below for the salary range for work
locations in Colorado only: N/A Please see below for the salary
range for work locations in New York City, Westchester County, NY
and Jersey City, NJ only: N/A Please see below for the salary range
for work locations in California only: N/A Please see below for the
salary range for work locations in Washington only: N/A
Certifications: Company Overview Fidelity Investments is a
privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money. Join Us At Fidelity,
you'll find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees' Choice Award, we have been
recognized by our employees as a Best Place to Work in 2023. And
you don't need a finance background to succeed at Fidelity-we offer
a range of opportunities for learning so you can build the career
you've always imagined. At Fidelity, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we're calling
"Dynamic Working." We invite you to Find Your Fidelity at
fidelitycareers.com. Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to accommodations @fmr.com, or by calling
800-835-5099, prompt 2, option 3.
Keywords: Fidelity Investments, Durham , Principal, Application Support Engineer, Other , Durham, North Carolina
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