Principal, Application Support Engineer

Company: Fidelity Investments
Location: Durham
Posted on: March 19, 2023

Job Description:

Job Description: The Enterprise Cyber Security Customer Protection Production Support team, within EI Production Services organization is looking for a highly motivated associate with expertise in engineering and production operations. As a Principal Engineer in the ECS/CP Team you will be responsible for building and supporting platform capabilities for Business Unit aligned functions including Application Support, Cloud Enablement, Environment Management, Services & Web-tier Operations. By modeling and promoting Fidelity and Agile leadership behaviors, you will evolve and sustain an innovative Agile culture. While supporting a complex ecosystem of applications and services that comprise our Digital products, you will have the opportunity to apply your skills in engineering, observability, and resiliency to enable the adoption of new technologies. You will bring fresh ideas to: * Creating and implementing operational solutions supporting Digital platforms * Developing tools and capabilities that enable the quick remediation of incidents * Collaborating with development to help increase velocity, code quality, and resiliency The Expertise You Have and The Skills You Bring * 8+ years of production operations experience in application, platform, and environments support in any industry (financial preferred) * Bachelor's degree in computer science or related field * Strength in expressing complex issues in a clear and concise manner, the ability to drive a message designed to compel thinking and action * Deep experience in application production operations, application frameworks, Docker, and Kubernetes (Rancher-K8S, AWS EKS, Azure AKS) and performing deployments * Solid understanding of On Prem and Public Cloud as well as hands on experience working with public cloud (AWS/Azure) * Working experience with Observability tools such as Splunk, Datadog, and Grafana * Knowledge of CI-CD: GitHub, Artifactory, Jenkins, Terraform, uDeploy * Plan and perform upgrades through automation * Knowledge with task automation using any programming languages. Python preferred * Your communication with peers and leaders is clear and effective * Excellent troubleshooting and problem solving, thrive to take initiative to address a problem and get the job done * Agile methodologies experience, willing and excited to add your voice and opinion to discussions on improvements The Team In this role you will have an opportunity to transform and evolve platform capabilities that meet growing business needs. You will also play a significant role continuously looking for ways to optimize and to improve the quality of services, resulting in a continuous improvement to the customer experience. Please see below for the salary range for work locations in Colorado only: N/A Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only: N/A Please see below for the salary range for work locations in California only: N/A Please see below for the salary range for work locations in Washington only: N/A Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working." We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Durham , Principal, Application Support Engineer, Other , Durham, North Carolina