Member Services Representative Weekend
Company: Planet Fitness
Location: Durham
Posted on: March 19, 2023
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Job Description:
Grow with us! We're Excel Fitness, a Planet Fitness franchise
group based out of Austin, TX with 80+ clubs and growing! Since
2016, we have grown from 16 locations in TX to over 80 locations in
6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and
NW Arkansas. We are opening new clubs each year and with that kind
of growth, you can build a great career here! In fact most of our
senior managers started at the front desk and worked their way up
to now earning base salaries that begin at $42k as a GM, $60k as a
Regional manager(responsible for 5-10 locations), and all the way
up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk - where all of our Team Players
(what we call our employees) are responsible for creating a
positive member experience through superior level of customer
service and cleanliness. What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities * Provide an exceptional
customer service experience. * Responsibilities include: * Check
members into the system. * Take prospective members on tours then
assist them with the new account sign-up process * Facilitate
needed updates to member's accounts. * Respond to member questions
and concerns in a timely and professional manner and elevate to
Assistant Manager or Manager as needed. * Detailed cleaning in all
areas of the facility. Qualifications/Requirements * Exceptional
customer service skills; able to interact in a positive and
professional way with members and co-workers, exceeding the
member's expectations. * People with positive mental attitudes
excel here! * Customer service background preferred. * Punctuality
and reliability is a must. * Demonstrate diplomacy in all
interactions while using appropriate behavior and language. * High
School diploma/GED equivalent required. * Must be 18 years of age
or older. Physical Demands * Continual standing and walking during
shift. * Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs. * Will
occasionally encounter commercial cleaning products during shift. *
Our team players and members are our top priority! That's why we
are following super-strict safety and cleaning protocols. * Mask
up! All of our team players are required to wear masks at all times
while in-club and members are required to follow all state & local
mask mandates. * Squeaky Clean! We've always been known for our
clean clubs, but we have kicked that up to ensure our equipment and
facilities are effectively sanitized against COVID-19. * Social
Fitnessing! We offer a touch-less check in for our members and
promote keeping a safe distance between all. * Need a day off? Full
time employees have paid leave to take a break! Benefits & Perks *
Make payday any day by taking advantage of our financial wellness
benefit, MyFlexPay * Every Team Player receives a FREE Planet
Fitness Black Card Membership * Our Employee Assistance Program
(EAP) gives you free and confidential access to counseling
resources * PLUS - Paid Time Off (PTO), Paid Parental Leave, and
Health Insurance Benefits are offered to all eligible Team Players
Compensation: Starting at $9.50/hr We are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or
any other characteristic protected by law. JOIN THE CLUB. Enhancing
people's lives with an affordable, high-quality fitness experience
requires a team of inspiring, motivated and fun-loving go-getters.
As one of the largest and fastest-growing franchisors and operators
of fitness centers in the United States, Planet Fitness is just
getting warmed up. We're continuously seeking top talent to join us
in cultivating the Judgement Free Zone and shaping the future of
our brand. With more than 2,000 locations in all 50 states, the
District of Columbia, Puerto Rico, Canada, the Dominican Republic,
Panama, Mexico and Australia, there's plenty of opportunity on our
Planet and we are always looking for talented individuals to join
our team! Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY
NEAR YOU. Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness, Durham , Member Services Representative Weekend, Other , Durham, North Carolina
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