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Readiness Liaison Support

Company: Crescens Inc.
Location: Durham
Posted on: March 18, 2023

Job Description:

Job title : Readiness Liaison Support
Location: Durham NC
Duration: 10 months
Type: Contract

Job Description:
Client requires the services of a Readiness Liaison to support change management and readiness for implementation of client modules.

Complete Description:

  • IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. The client seeks contract resources to prepare and provide support for client staff during the implementation of the statewide client . This is NOT a Desktop Support or Help Desk support position. The client acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding client concerns impacting or related to client.
  • This role may coordinate with other client business and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWS and/or escalate to management as they arise.
  • This position uses policy subject matter expertise regarding client, knowledge of client functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. Minimum requirements include: Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook. Preferred skills: Knowledge of client, SharePoint, JIRA Travel expenses are reimbursed using the client's protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the client.

    Required Skills:

    • Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services
    • Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on client programs
    • Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
    • Significant proficiency in client navigation, application development and capacity for system analysis to support user enrichment and strategic plans
    • Ability to think analytically and engage in active problem-solving
    • Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
    • Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
    • Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
    • Demonstrated above average relationship building and retention skills with both internal and external partners

Keywords: Crescens Inc., Durham , Readiness Liaison Support, Other , Durham, North Carolina

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