Patient Service Associate-Full Time-Duke Primary Care-Oxford
Company: Duke University
Location: Oxford
Posted on: March 18, 2023
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Job Description:
Duke Primary Care Duke Primary Care Duke Primary Care is a broad
network of community-based clinics that offer family medicine,
internal medicine, pediatric, and urgent care services. With 400
providers in nearly 50 locations, Duke Primary Care is the largest
primary care network in the greater Triangle. Our network saw more
than 750,000 patient encounters in fiscal year 2021. Our Duke
Primary Care clinics provide personalized care for adults and
children, from sick visits to preventive care, health screenings to
immunizations, and annual exams to chronic disease management.
Select primary care clinics also provide behavioral health,
diabetes education, pharmacy, and other population health services.
Duke Primary Care clinics are accredited and designated a Primary
Care Medical Home by The Joint Commission. Our Duke Urgent Care
centers offer evaluation and treatment for minor illnesses and
injuries 12 hours a day, seven days a week when a patient's primary
care provider is not available. Services also include certain
physical exams and vaccinations. A pediatric specialist is
available at select locations. Patients can walk in to one of our
nine urgent care centers located throughout the greater Triangle or
can schedule a virtual visit to receive care from the comfort of
home.Patient Service Associate- Duke Primary CareGeneral
Description of the Job ClassCoordinate and participate in a variety
of duties associated with daily clinic preparation process, patient
identification, patient check in/out, charge posting, cash
management and patient appointment scheduling. Position also
involves customer service, message distribution, ancillary
scheduling and preparation and referrals management.Duties and
Responsibilities of this LevelPrepare for clinic visits by
reviewing next day patients and completing next day preparation
activities. Enter pre-visit orders and prepare new patient charts.
Pick up X-rays, office charts, medical records, reports, petty cash
and collections bag. File history sheets, ancillary reports and all
other required patient record documentation. Return medical
records. Attach HIPPA/Medicare documents to the encounter
forms.Check-in patient upon arrival in the practice. Identify
correct patient information in Maestro Care. Verify patient
demographic data. Edit Maestro Care as needed. Accurately identify
the appropriate account for patient visit. Present and educate
patients on required forms and obtain signature as required by
policy and procedure. Completes all Maestro Care check-in files and
manage all appropriate alerts. Collect and post co-payments and
balances on accounts due. Imprint all patient specific chart
documents and requisition/transmittal documents. Copy, file and
distribute insurance cards as indicated by procedure. Coordinate
all labs/procedures as requested. Maintain private physician office
charts.Prepare encounter forms. Investigate and account for missing
encounter forms. Audit encounter forms for completeness and
accuracy before batching. Batches encounter forms or charge posting
in Maestro Care.Schedule tests and procedures. Complete and
distribute ancillary service requisitions.Explain billing to
patients according to PRMO credit and collection policies.
Determine the amount of cash to be collected based on insurance
plan.Check-out patients. Make return appointments by scheduling
patients into the correct appointment type, entering the primary
care physician or referring physician and scheduling tests and
procedures.Answer telephone, take and deliver messages to
physicians, nurses and others. Report obtained medical information
from patients and referring physicians accurately, completely and
timely. Disseminate messages according to practice communication
standardsRequired Qualifications at this LevelEducationWork
requires knowledge of basic grammar and mathematical principles
normally acquired through high school educationExperienceMinimum of
one year of work experience in directly communicating and providing
service to patients or public; preferably in a healthcare related
field. Experience in effectively coordinating multiple tasks or
activities.Degrees, Licensure, and/or CertificationN/AKnowledge,
Skills, and AbilitiesStrong verbal and written communication. Basic
PC and data entry skills. Knowledge of medical terminology and
telephone etiquette. Demonstrated ability to organize and
prioritize work, provide oral and written instructions, interact
tactfully with customers and establish and maintain effective
relationships with others. Must be able to apply specific
departmental policies rules and regulations relating to verifying
patient information, collecting payments and maintaining records
and forms.Duke is an Affirmative Action/Equal Opportunity Employer
committed to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status.Duke aspires
to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the
robust exchange of ideas-an exchange that is best when the rich
diversity of our perspectives, backgrounds, and experiences
flourishes. To achieve this exchange, it is essential that all
members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values.Essential Physical Job Functions: Certain jobs
at Duke University and Duke University Health System may include
essentialjob functions that require specific physical and/or mental
abilities. Additional information and provision for requests for
reasonable accommodation will be provided by each hiring
department.
Keywords: Duke University, Durham , Patient Service Associate-Full Time-Duke Primary Care-Oxford, Other , Oxford, North Carolina
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