Event Captain
Company: JB Duke Hotel
Location: Durham
Posted on: January 25, 2023
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Job Description:
Responsibilities: The coordination of all aspects of assigned
banquet functions to ensure that all standards of quality,
presentation, and guest satisfaction are maintained. Responsible
for the completion of paperwork with regard to those functions.
DUTIES: PRIOR TO GUEST ARRIVALUpon arrival, the captain should
check with the Manager as to which functions he/she will be
responsible for. Make copies of BEO's for the day/nights events,
Post the BEO's, assign staff to specific areas to work.Review BEOs
and Banquet Room Set, to ensure familiarity with the functionReview
information with Manager for any staffing issues, timing, beverage
requirements, special instructions, or last minute changes. Review
non-food requirements such as awards tables, Registration Tables,
audiovisual needs, etc.Review information with banquet chef to
ensure that chafer counts, head counts, special dietary needs, and
menu items correspond and that all will be delivered in a timely
fashion.Ensure that function rooms are set to specifications
outlined on the BEO. Verify numbers of tables and chairs. Verify
placement and flow for buffet station(s). Ensure that the room is
clean and free of obstacles. Record and report any repairs that may
be required to floors, ceiling, carpet, lighting, staging and walls
etc.Prepares a sample place setting for staff and assigns
responsibilities.Assist staff in decorating buffets. Provide
leadership direction and ensure that props are available and in
good repair.At least Thirty minutes prior to start of function,
holds a pre-function meeting with all staff to outline contract,
menu, service requirements, special needs, VIPs etc.Ensures that
the room is ready, all items in place 15 minutes prior to the
scheduled start time.DUTIES WHILE THE FUNCTION IS IN PROGRESSGreet
and introduce yourself to the event coordinator, introduce the
event coordinator to any other Captains that may be working their
event.Review all of the items on the BEO with the client for
accuracy, review timing of event.As quickly as possible get a room
count and pass this information on to the Banquet Chef. Proceed
with service, constantly monitoring staff performanceCirculate in
the room to ensure that guest needs are being met.Coordinate with
chef to ensure timely presentation of coursesDUTIES AT THE END OF
THE FUNCTION/SHIFT Compute and verify guest bill. This includes
ensuring that liquor consumption reports have been completed and
tallied.Same for consumption of soft drinks and other food
items.Assign tasks to service personnel for clean-up, preparatory
tasks (i.e. refilling salt and pepper shakers, sugar bowls,
etc.).Ensure that items are properly stored and back of the house
areas are clean and clear including coolers and flowers.Ensure that
all preparatory work for the next shift has been completed ( i.e.
set-ups, food or silverware preps) including a prep sheet for the
next shiftIf any Rental Items are used, make sure they are counted,
bagged and placed in the proper assigned areas. State location of
all Rented Items on the Captains Report and shift transmittal
notes.Dismiss crew.Do captain's report/logEnsure that all
spreadsheets and bills have been delivered to night audit. This
must be complete before 2:00 A.M.Ensure that all alcoholic
beverages are locked.Return Department keys to lock box.This Job
Description is an overview of daily responsibilities you are
required to perform. Management has the right to add or delete
responsibilities as they occur.To do this kind of work, you must be
able to:Physical Demands: Lifting 50 pounds maximum with frequent
bending, lifting and/or carrying of objects weighing up to 35
pounds. Requires walking and/or standing for long periods of
time.Math Skills: Apply fractions, percentages, ratio and
proportion.Language Skills: Must have developed English language
skills to the point of being able to:Communicate effectively
(written & oral) with other employees, guests and/or vendors as
requiredRead & comprehend written information (BEOs, newspapers,
journals, periodicals, manuals, etc)Write business letters,
summaries and reports using prescribed formats and conforming to
all rules of punctuation and grammarParticipate in
discussions/debates. Speak extemporaneously on a variety of
subjects
Keywords: JB Duke Hotel, Durham , Event Captain, Other , Durham, North Carolina
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