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Event Captain

Company: JB Duke Hotel
Location: Durham
Posted on: January 25, 2023

Job Description:

Responsibilities: The coordination of all aspects of assigned banquet functions to ensure that all standards of quality, presentation, and guest satisfaction are maintained. Responsible for the completion of paperwork with regard to those functions. DUTIES: PRIOR TO GUEST ARRIVALUpon arrival, the captain should check with the Manager as to which functions he/she will be responsible for. Make copies of BEO's for the day/nights events, Post the BEO's, assign staff to specific areas to work.Review BEOs and Banquet Room Set, to ensure familiarity with the functionReview information with Manager for any staffing issues, timing, beverage requirements, special instructions, or last minute changes. Review non-food requirements such as awards tables, Registration Tables, audiovisual needs, etc.Review information with banquet chef to ensure that chafer counts, head counts, special dietary needs, and menu items correspond and that all will be delivered in a timely fashion.Ensure that function rooms are set to specifications outlined on the BEO. Verify numbers of tables and chairs. Verify placement and flow for buffet station(s). Ensure that the room is clean and free of obstacles. Record and report any repairs that may be required to floors, ceiling, carpet, lighting, staging and walls etc.Prepares a sample place setting for staff and assigns responsibilities.Assist staff in decorating buffets. Provide leadership direction and ensure that props are available and in good repair.At least Thirty minutes prior to start of function, holds a pre-function meeting with all staff to outline contract, menu, service requirements, special needs, VIPs etc.Ensures that the room is ready, all items in place 15 minutes prior to the scheduled start time.DUTIES WHILE THE FUNCTION IS IN PROGRESSGreet and introduce yourself to the event coordinator, introduce the event coordinator to any other Captains that may be working their event.Review all of the items on the BEO with the client for accuracy, review timing of event.As quickly as possible get a room count and pass this information on to the Banquet Chef. Proceed with service, constantly monitoring staff performanceCirculate in the room to ensure that guest needs are being met.Coordinate with chef to ensure timely presentation of coursesDUTIES AT THE END OF THE FUNCTION/SHIFT Compute and verify guest bill. This includes ensuring that liquor consumption reports have been completed and tallied.Same for consumption of soft drinks and other food items.Assign tasks to service personnel for clean-up, preparatory tasks (i.e. refilling salt and pepper shakers, sugar bowls, etc.).Ensure that items are properly stored and back of the house areas are clean and clear including coolers and flowers.Ensure that all preparatory work for the next shift has been completed ( i.e. set-ups, food or silverware preps) including a prep sheet for the next shiftIf any Rental Items are used, make sure they are counted, bagged and placed in the proper assigned areas. State location of all Rented Items on the Captains Report and shift transmittal notes.Dismiss crew.Do captain's report/logEnsure that all spreadsheets and bills have been delivered to night audit. This must be complete before 2:00 A.M.Ensure that all alcoholic beverages are locked.Return Department keys to lock box.This Job Description is an overview of daily responsibilities you are required to perform. Management has the right to add or delete responsibilities as they occur.To do this kind of work, you must be able to:Physical Demands: Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 35 pounds. Requires walking and/or standing for long periods of time.Math Skills: Apply fractions, percentages, ratio and proportion.Language Skills: Must have developed English language skills to the point of being able to:Communicate effectively (written & oral) with other employees, guests and/or vendors as requiredRead & comprehend written information (BEOs, newspapers, journals, periodicals, manuals, etc)Write business letters, summaries and reports using prescribed formats and conforming to all rules of punctuation and grammarParticipate in discussions/debates. Speak extemporaneously on a variety of subjects

Keywords: JB Duke Hotel, Durham , Event Captain, Other , Durham, North Carolina

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