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Landscape Route Leader

Company: Witherspoon Rose Culture
Location: Durham
Posted on: September 25, 2022

Job Description:

Route LeaderThis person reports directly to the Area Rose Service Manager Witherspoon Rose Culture Mission Statement "To enhance the lives of others through the outstanding care of one of God's finest creations, the rose." Service Vision Statement To produce an abundance of top quality roses for the delight of our customers by providing outstanding personal and professional care of rose gardens that are beautiful, well groomed, healthy and thriving. Company Vision StatementAt Witherspoon we will be known by our customer service. The way we meet their needs is what sets us apart from the market. We will continually seek to discern the customer's needs and find ways to satisfy them profitably. Each of us plays a valuable role in achieving this, and for us to be a successful team, we must do so on a regular basis to build trust inside the team. We must all be totally committed to our Pillars of Customer Service. Core ValuesHonesty/IntegrityDiligenceQuality of Product & ServiceCompassion -- Every decision, every action, and every goal will be made based on the Core Values and Mission Statement.-- Along with ARSM, sets personal goals and metrics yearly to make the company as successful as possible.-- Is responsible for the quality of work done for our customers and the professional behavior of the service team. -- This is a driving position, so must have a valid N.C. driver's license.-- Proficient use of tablet/phone apps for communication purposes.-- This position must have the ability and responsibility to drive Witherspoon vehicles whenever needed and instructed to do so by supervisor.-- Communicates with customers regarding their garden. -- Checks email daily to receive instructions for the route. Calls customers within 48 hours of request.-- Evaluates the garden on each visit and contacts the customer when anything is needed or would improve the garden. -- Up selling to the customer to enhance their rose garden. -- Must be able to lift 75 pounds or more.-- Is responsible for meeting schedule of weekly care of roses defined service route in a timely manner.-- Keeps constant check on gardens watching for possible problems and making suggestions to customers. Alerts supervisor of needs.-- Ensures special jobs, new beds and plantings are done as requested by the client in accordance with the guidelines of Witherspoon Rose Culture. -- Reports completion of all work to supervisor. -- Makes sure truck is clean and needed maintenance and repairs are reported to supervisors. -- Prepares new gardens and assists in pulling bushes for planting.-- Mixes chemicals on a rotating schedule.-- Helps train and oversee work of Route Assistant.-- Assists with work around the Garden Shop, Grounds and Service area.-- Uses timely wisely and helps to see that others do so also.-- Attends staff meetings to improve rose care practices and give input to improve Witherspoon Rose Culture.-- Uses available educational resources to learn about roses and become better equipped to serve the customer.-- Follows all practices set up by management to facilitate good communication within the staff and excellent service to the customer. -- Assists Director of Operations and Area Rose Service Managers with any task related to rose installation, service or grounds.-- Obtains and maintains a N.C. Pesticide license.-- Cleans and maintains service facility.-- Follows and abides by all safety polices. PI192393345

Keywords: Witherspoon Rose Culture, Durham , Landscape Route Leader, Other , Durham, North Carolina

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