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Systems Services & Support Engineer

Company: Mastech
Location: Durham
Posted on: September 25, 2022

Job Description:

Job Description: Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Systems Services & Support Engineer for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.Duration: 12+ Months Contract (Possible extension or Conversion into Full-time)Location: Durham, North Carolina (Hybrid)Role: Systems Services & Support EngineerPrimary Skills: LinuxRole Description: The Systems Services & Support Engineer must have at least 6+ years of experience. The Expertise You Have:- BS or higher education in Computer Science or Software Engineering degree program.- 7+ years technical Systems Operations experience, preferably in an ITIL support capacity, HelpDesk or similar role.- 7+ years-----TM experience in Linux/UNIX- Preferred Apache Tomcat web server administration and support experience- Experience using and supporting any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS CloudWatch- Experience with AWS Cloud migrations and managing applications in AWS- Expertise with Site Reliability Engineering ensuring long-term sustainability and operational resilience- CI/CD tools, AWS, scripting such as Python, Perl- Preferred experience with administrating Enterprise Messaging Products such as Kafka and TIBCO Enterprise Message ServiceThe Skills You Bring:- Superb communication and crisis co-ordination skills- Any AWS certification is helpful. Architect/ Developer/ SysOps.- Demonstrated experience in supporting production environments for application built on technology components Java, Tomcat, Oracle & Informatica- Experience with Site Reliability Engineering SRE Best Practice- Experience with Shell scripting and Ansible automation- Multitask and being able to prioritize effectively- Strong analytical skills- Troubleshoot and resolve issues during Major or Minor incident call- Provide Level 1 and Level 2 Application support for production and non-production environments- Investigate and resolve system generated alerts- Investigate and resolve user raised incidents and service requests- Coordinate with different teams for incident resolution- Raise issues to engineering teams if issues are beyond scopeThe TeamThe Common Platform Solutions team supports Organization-----TMs development teams with platform capabilities through common solutions and frameworks delivered in a scalable infrastructure. These services are provided and supported in collaboration with business partners, to help advance their business objectives with a focus on operational excellence, cost efficiency, innovation and close business alignment. This team manages the stability and business continuity for several development frameworks, application components, infrastructure/hosting and enterprise-level services. Our support practice serves as a main contact for business partners and is comprised of -------operationally-minded and technically oriented----- engineers that provide assistance, triage and resolution of platform-related issues. In this role, you will work either a morning or evening US-based shift (which includes a Saturday or Sunday).Education: Bachelor-----TMs degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or EquivalentExperience: Minimum 6+ years of experienceRelocation: This position will not cover relocation expensesTravel: No Local Preferred: YesNote: Must be able to work on a W2 basisRecruiter Name: Rahul RawatRecruiter Phone: 877-884-8834 (Ext: 2327)Equal Employment Opportunity Minimum Education Required: Bachelor Years of Experience Required: More than 5 years Expected Travel Time: None

Keywords: Mastech, Durham , Systems Services & Support Engineer, Other , Durham, North Carolina

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