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Customer Service (HR) Support Specialist

Company: Experis
Location: Durham
Posted on: September 24, 2022

Job Description:

Experis, part of ManpowerGroup is hiring a team of HR Support Specialists! These are long-term opportunities with benefits including vacation, paid holidays and continuing education. The roles are REMOTE with preference for East Coast candidates. As a HR Support Specialist, you will work as part of a team that provides quality customer service by helping resolve routine and complex HR-related questions, issues and escalations. You will also:

  • Manage escalations that may also include special cases through inbound calls, on-line or written requests coming from a variety of sources, including Field HR, client managers, employees, or other HRC team members.
  • Provide HR program support, which typically includes process maps, designs and improves processes where necessary.
  • Implement and support human resources corporate programs and policies; analyzing business situations from which answers can be readily obtained; leverages the expertise of people in other organizations to serve all facets of customers' needs; participates in effective change implementation.Ideal Candidate:
    • 2-3 years of customer service or human resources related experience.
    • Working knowledge of typical HR services, programs and support tools (Case Management / HRMS Systems, etc.)
    • Good understanding of Benefits payments, annual enrollment, retirement, payroll, etc.
    • Excellent customer service skills
    • Ability to handle highly complex issues and bring to successful resolution
    • Self-starter and good problem-solving skills
    • Strong written and oral communication
    • Excellent collaboration and teamworkApply today for consideration!

Keywords: Experis, Durham , Customer Service (HR) Support Specialist, Other , Durham, North Carolina

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