Crown Honda Southpoint - Automotive Service Advisor

Company: Asbury Automotive Group
Location: Durham
Posted on: September 24, 2022

Job Description:

Overview:Crown Honda Southpoint is growing again! We have moved into our brand new state of the art Honda Dealership and our business is booming. Our service customer base continues to grow and because of that growth, we are looking to add 2 experienced automotive service advisors to our award winning team. Our advisors work a flexible schedule that provides for a healthy work-life balance. We offer a generous compensation plan including comprehensive benefits, a 401k retirement plan, bonuses, spiffs and the opportunity to earn stock in our company. Our top performing service advisors earn in excess of $100,000 annually with upside due to continuing growth. If you want an opportunity with unlimited earning potential, a company that truly cares for its employees and a schedule that allows for a healthy work-life balance, please reply in confidence to schedule a confidential interview. We are looking for people with Automotive Service Advisor experience, a proven track record of excellent CSI and people that truly enjoy selling service.Benefits:Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member's eligible!)Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company matchLearning, Tuition Assistance and Career Development:
    • Digital career path tool to assist with career development
    • Continuous training through Asbury University
    • Professional growth and development opportunitiesAdditional advantages:
      • Student loan relief resources
      • Employee assistance program
      • Employee discounts on vehicle purchases, parts and service repairs
      • Scholarship awards
      • Opportunities to join our community service initiatives
      • Aggressive Employee referral program with bonus opportunitiesResponsibilities and Qualifications:The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
        • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
        • Actively promote and build rapport with the customer
        • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
        • Generate and provide customer with a complete and accurate estimate of repair
        • Establish and communicate completion time of repair with customer and technician
        • Answer incoming service calls
        • Maintain and schedule service appointments
        • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
        • Strictly follow the manufacturer's warranty guidelines and procedures
        • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
        • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
        • Must be able to manage in a fast paced work environment with limited supervision
        • Must have great customer service, phone and computer skills
        • Previous automotive Service Advisor experience heavily preferred
        • Must be a minimum of eighteen years of age
        • Must have a valid driver's license
        • Must be able to pass pre-employment screening (background & drug test)IND4

Keywords: Asbury Automotive Group, Durham , Crown Honda Southpoint - Automotive Service Advisor, Other , Durham, North Carolina