First Responder Print Spec - Durham, NC
Company: ManpowerGroup
Location: Durham
Posted on: August 6, 2022
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Job Description:
**THIS IS AN ON-SITE POSITION (NOT REMOTE)****About RICOH**RICOH
is one of the Fortune 500 companies that work empowering digital
workplaces, which means connecting people to information. We help
companies improve employee productivity, customer service, and
business growth through the broad range of different services,
software, and equipment such as (printers, copiers, commercial and
industrial printing, cameras, ink, toners, interactive whiteboards,
video conferencing, document management, cloud and IT)**BENEFITS**+
Broad selection of medical, dental, life, and disability insurance
options.+ 401K, Health Savings Account (HSA), and Flexible Spending
Account (FSA) investments.+ Tuition assistance programs.+ Paid
vacation time and paid holidays annually.+ Tap into many other
benefits to enhance your health, wellness, and ongoing personal and
professional development.**POSITION PROFILE**Responsible for the
daily support, service, repair, and availability of RICOH managed
devices within a specified geographic area.Responds to customer
requests, service requests and device alerts, technical support,
and training with a focus toward customer service.Capable of device
set-up and installation, preventative maintenance and routine
service of assigned RICOH and 3rd party manufacturer
devices.Serviceable device types include printers and
multi-functional devices as well as other assets supports as part
of RICOH-s Service Advantage program (thermal print, lockers,
robots, etc.).Responsibilities may include the procurement of
printer hardware and the management of an on-site parts/consumables
inventory.**LOCATION**Durham, NC**POSITION TYPE**+ Full-Time
Employee (32-40 hrs)+ 1st shift**JOB DUTIES AND RESPONSIBILITIES**+
Replenishes and replaces consumables and supplies for devices at
assigned locations.+ Responsible for the daily monitoring of device
service and supply alerts, responding to and resolving service
requests so device availability meets service level agreements.+
Supports continuous fleet optimization efforts through
identification of over/under utilized, frequently serviced, and
exception devices.+ Performs a full range of servicing and repair
including troubleshooting, diagnostics, installation, component
replacement, device -hot swap-, removal, and retrofits on assigned
equipment+ Documents all service calls and request using RICOH OFSC
and customer (when applicable) systems.+ Utilizes support resources
to minimize field service dispatch and then escalates issues to
Level 2 support, as necessary.+ Provide the end users with detailed
remote access knowledge and document complete trouble shooting
information.+ Assist in hot swap tasks needed to ensure users
experience stays intact. Tasks may include providing and
communicating jack numbers, IP addresses, and coordinating with end
user to remap, as necessary.+ Report through established channels
all network, application and workstation issues that are supported
by the customer.+ Performs basic and advanced installations, sets
up IP addresses, downloads printer drivers and provides customer
training on supported devices.+ Adheres to IMACD process,
coordinating and supporting functional tasks, managing, and
communicating statuses in a timely manner+ Responsible for moving
desktop printers to a new location only with approval through the
SR process.+ Maintain an adequate supplies inventory level for
devices and their volume requirements+ Responsible for supply
ordering and maintaining appropriate (Periodic Automatic
Replacement) levels.+ Monitor and return unused and excess RICOH
owned supplies as PAR levels dictate.**QUALIFICATIONS (Education,
Experience, and Certifications)**+ High School Diploma (or
equivalent) with additional education preferred.+ IT Help Desk
Support experience (application & hardware support)+ Technical
Training & Certifications: HP Certifications preferred.+ Completion
of Ricoh Learning Institute Courseware within specified timeframe
as assigned/directed by management.Ricoh is an EEO/Affirmative
Action Employer -- Minorities/Women/Protected
Veterans/Disabled.ManpowerGroup is committed to providing equal
employment opportunities in a professional, high quality work
environment. It is the policy of ManpowerGroup and all of its
subsidiaries to recruit, train, promote, transfer, pay and take all
employment actions without regard to an employee's race, color,
national origin, ancestry, sex, sexual orientation, gender
identity, genetic information, religion, age, disability, protected
veteran status, or any other basis protected by applicable law.
Keywords: ManpowerGroup, Durham , First Responder Print Spec - Durham, NC, Other , Durham, North Carolina
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