First Responder Print Spec - Durham, NC

Company: ManpowerGroup
Location: Durham
Posted on: August 6, 2022

Job Description:

**THIS IS AN ON-SITE POSITION (NOT REMOTE)****About RICOH**RICOH is one of the Fortune 500 companies that work empowering digital workplaces, which means connecting people to information. We help companies improve employee productivity, customer service, and business growth through the broad range of different services, software, and equipment such as (printers, copiers, commercial and industrial printing, cameras, ink, toners, interactive whiteboards, video conferencing, document management, cloud and IT)**BENEFITS**+ Broad selection of medical, dental, life, and disability insurance options.+ 401K, Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.+ Tuition assistance programs.+ Paid vacation time and paid holidays annually.+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.**POSITION PROFILE**Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3rd party manufacturer devices.Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH-s Service Advantage program (thermal print, lockers, robots, etc.).Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.**LOCATION**Durham, NC**POSITION TYPE**+ Full-Time Employee (32-40 hrs)+ 1st shift**JOB DUTIES AND RESPONSIBILITIES**+ Replenishes and replaces consumables and supplies for devices at assigned locations.+ Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.+ Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.+ Performs a full range of servicing and repair including troubleshooting, diagnostics, installation, component replacement, device -hot swap-, removal, and retrofits on assigned equipment+ Documents all service calls and request using RICOH OFSC and customer (when applicable) systems.+ Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary.+ Provide the end users with detailed remote access knowledge and document complete trouble shooting information.+ Assist in hot swap tasks needed to ensure users experience stays intact. Tasks may include providing and communicating jack numbers, IP addresses, and coordinating with end user to remap, as necessary.+ Report through established channels all network, application and workstation issues that are supported by the customer.+ Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.+ Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner+ Responsible for moving desktop printers to a new location only with approval through the SR process.+ Maintain an adequate supplies inventory level for devices and their volume requirements+ Responsible for supply ordering and maintaining appropriate (Periodic Automatic Replacement) levels.+ Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.**QUALIFICATIONS (Education, Experience, and Certifications)**+ High School Diploma (or equivalent) with additional education preferred.+ IT Help Desk Support experience (application & hardware support)+ Technical Training & Certifications: HP Certifications preferred.+ Completion of Ricoh Learning Institute Courseware within specified timeframe as assigned/directed by management.Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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