Guest Lead - Keyholder
Company: Altar'd State
Location: Durham
Posted on: June 24, 2022
Job Description:
Who Are We?Altar'd State is a rapidly growing women's fashion
brand with more than 100 boutiques in over 30 states. We offer a
place of respite and a distinctive shopping experience with the
latest fashion finds, the most sought-after accessories, as well as
charming home decor and gifts. Our Mission"Stand Out. For Good". At
Altar'd State, those four words are more than just than just our
motto, they are why we exist. From Mission Mondays, where 10% of
our net proceeds go directly to local charitable organizations, to
our long-standing partnership with Coprodeli USA, in which we are
in the process of building 22 schools for impoverished communities
in Peru, we are committed to giving back in meaningful ways to
those in need. Position OverviewReporting to the Store Leadership,
the Guest Lead leads and supports management by directing
activities required to achieve all store goals, including world
class guest service, sales objectives, loss prevention, and
merchandising presentation while driving both associate and guest
engagement. Provide guests with exceptional service, through
relationship building, product knowledge sharing, and presenting a
clean, well-maintained store environment.What We Offer
- $18 / hour base pay -
- Paid Time Off
- Generous associate discount
- 401k with company match
- Advancement opportunitiesPeople
- Fosters a guest-focused team environment by anticipating
guest's needs, exceeding expectations, and adhering to the Altar'd
State service standards; coaches associates on guest interactions
to increase transactions and capture guest opportunities
- Serves as Manager on Duty when managers are not present
- Helps develop team to accomplish store's business objectives
through coaching, investment, retention
- and motivation
- Creates a learning environment for associates
- Addresses guest concerns, coming to resolution when possible,
and involving management where appropriate
- Shares information and communicates clearly to all levels of
the team
- Holds self and employees accountable for achievement of
financial results and statistical standards
- Manages conflict and coaches by applying company's recommended
processes, standards and guidelines
- Empowers and involves associates in decision-making
processes
- Fosters team commitment through support, relationship building,
and recognizing individual contributions
- Leads by managing through change and adversity
- Acknowledges, interacts and builds relationships with guests;
creates guest loyalty
- Consistently receives positive, unsolicited guest feedback
- Communicates effectively with store management and guests
- Treats others fairly, with respect, and values differences;
does not pass judgment on potential guests
- Supports an environment of learning and trust by acting as a
positive role model -Process
- Ensures attainment of sales and inventory shortage goals
- Implements merchandise presentation, restocking and recovery to
maximize productivity
- Understands the Altar'd State culture, and ensures compliance
with all Altar'd State values & practices, and store operational
standards
- Consistently meets or exceeds store and individual goals of
Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per
Transaction (UPT), and contributes to the store's overall
goals
- Controls workflow through successful planning and
delegation
- Executes task directives within designated timeframes
- Completes opening/closing procedures and tasks as directed by
management with a guest focus
- Adheres to loss prevention practices and is aware of and
reports potential incidents, to ensure shortage
- control and to protect Company assets
- Maintains a safe work environment and reports any potential
hazards
- Participates and assists in the preparation for the stores'
inventory
- Participates in store walk-throughs with team, communicating
successes/opportunities in key store areas
- Communicates effectively with executive team
- Recommends ideas to improve standards and processes
- Reports to work as scheduled; records time worked accurately by
using Altar'd State's time and
- attendance system; remains flexible to the needs of the
business
- Receives feedback and fosters dialog around solutions
-Presentation
- Maintains an awareness of brand aesthetic and relevance to the
store environment and communicates with team
- Maintains a clean and presentable store environment
- Assists in the construction of merchandising and window
displays
- Represents the brand by adhering to appropriate standards of
dress and grooming
- Must be 18 years of age
- Previous retail experience preferred
- Physical ability to perform tasks, which could require
prolonged standing, sitting, reaching, kneeling and / or squatting
frequently. May be required to occasionally climb ladders, climb
and descend stairs frequently, depending on location. Must be able
to lift and carry 30 pounds regularly without assistance.
Keywords: Altar'd State, Durham , Guest Lead - Keyholder, Other , Durham, North Carolina
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