Communications Assistant

Company: Sentara Healthcare
Location: South Boston
Posted on: June 24, 2022

Job Description:

Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.Sentara Halifax Regional Hospital in South Boston, VA is seeking to hire a Communications Assistant.Full Time; Rotating ShiftRequired: High School Graduate + 1 year of keyboarding skills experience.Preferred: previous experience in healthcare setting; 1 yr. customer service.This is an entry level position for a high school grad who has keyboarding skills of at least one year. We strongly prefer candidates who have worked previously in a healthcare setting + 1 year of customer service.Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

• High School Grad or Equivalent
  • Customer Service 1 year
  • Call Center 1 year
  • Computer/Keyboard Skills 1 year
  • Healthcare 1 year
    • Technology/Computer
    • Speaking
    • Service Orientation
    • Microsoft Office
    • Communication
    • Active Listening

Keywords: Sentara Healthcare, Durham , Communications Assistant, Other , South Boston, North Carolina