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General Merchandise Associate

Company: Raging Bull Harley
Location: Durham
Posted on: May 15, 2022

Job Description:

Job DescriptionBenefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities
  • Paid TrainingSet-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise. Key Result Areas
    • Customer Service
    • Retail Sales of General Merchandise Major Duties and Responsibilities1)Customer Service
      • Provide excellent customer service to all of the dealership's customers.
      • Greet customers immediately, in a courteous and friendly manner.
      • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
      • Handle telephone transactions quickly, and courteously.
      • Point out any sales, specials, or new merchandise to customers.
      • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
      • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
      • Notify customers when special orders or back-ordered items are received.
      • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.2)Retail Sales of General Merchandise
        • Provide prompt and accurate service at cash register.
        • Assist General Merchandise Manager with attaining retial sales plans in General Merchandise.
        • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
        • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
        • Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
        • Create well-organized presentations, which appeal to our customers.
        • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
        • Continuously maintain showroom product availability by stocking shelves and displays.
        • Maintain update customer mailing lists.
        • Attend training sessions to keep current with merchandising & inventory control issues3)Other Duties
          • As assigned. Supervisory Responsibilities
            • No Supervisory Responsibilities Commitments
              • Treat all employees and customers fairly, courteously, and with dignity.
              • Be prompt and available for flexible scheduling.
              • Demonstrate professionalism in providing customer service.
              • Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
              • Accept direction, follow instructions and work well with others. Qualifications & Job Requirements
                • Must have ability to get along with broad customer base.
                • Schooling or experience in merchandising and retail sales preferred.
                • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Keywords: Raging Bull Harley, Durham , General Merchandise Associate, Other , Durham, North Carolina

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