Call Center Representative

Company: Fidelity Investments
Location: Durham
Posted on: January 16, 2022

Job Description:

Job Description:FIDELITY INVESTMENTSCustomer Relationship AdvocateAre you eager to be part of something positive and work within a dynamic and collaborative team environment? At Fidelity, collaboration isn't just about working together in our teams; it's about improving lives together. Our success as a firm is due to the personal responsibility and pride our associates take in getting things right, and the compassion that drives us to go above and beyond to exceed expectations for our customers and each other. We have a phenomenal career opportunity for recent and upcoming college graduates, regardless of your major in school, because you do not need to have finance degree to advance in this role.We offer a paid, industry-leading training and development program to fully prepare you to acquire FINRA Series 7 and 63 licenses. You will receive support, mentoring, dedicated study time and training materials to help you be successful in acquiring your FINRA licenses,The skills you bring

• Ability to establish rapport and relationships through effective communication
• Unwavering dedication towards helping others while being pro-activeResponsibilitiesOur successful Customer Relationship Advocates (CRA) are essential in interacting with our clients via incoming calls and assist them with a broad range of needs including:
  • answering questions about their account balances
  • guiding them to the appropriate online financial resources
  • helping them feel more confident and make clearer financial decisions
  • educating on options to improve their financial security and achieve their financial dreams.Our commitment to you
    • Student loan assistance and tuition reimbursement for eligible employees
    • 18+ days of paid time off (based on years of service) plus 8 paid Federal holidays
    • Opportunities to volunteer and give to your local community during work hours
    • Workplace wellness initiatives, weekly meditation calls, and company subsidized balanced meal options at onsite cafeterias
    • To learn about additional benefits, click here
    • relocation benefits may be availableWe believe in being #DifferentTogether. Fidelity's nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees.We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.COVID work policySafety is our top priority. . Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.Dynamic working - post pandemicOur aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.Learn More: Dynamic WorkingFidelity Investments is an equal opportunity employer.
      This opportunity is brought to you by Fidelity University Talent.Please see below for the salary range for work locations in Colorado only:$47,500This position is eligible for incentive compensation or an annual bonus opportunity.Certifications:Series 07 - FINRA
      Company Overview
      At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
      
      
      
      Join Us
      At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning and growth so you can build the career you've always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.
      We invite you to Find Your Fidelity at fidelitycareers.com.
      Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
      Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.
      Safety remains Fidelity's top priority and this will never change. Because safety is our top priority, maximizing vaccination is our goal. Fidelity believes that having as many associates vaccinated as possible maximizes the safety of associates, customers, vendors, visitors to our facilities, and the community. As we consider safety protocols in our offices, all US Fidelity regular candidates are offered the opportunity to voluntarily disclose their vaccination status during the hiring process.
      We welcome those with experience in jobs such as Floor Manager, Overnight Stocker, and Cashier and others in the Retail to apply.

Keywords: Fidelity Investments, Durham , Call Center Representative, Other , Durham, North Carolina