Customer Advocate - Third Party Marketplace
Posted on: January 16, 2022
At Shutterfly, were all about people - bringing them together,
making them feel welcome, and connecting them to experiences. We
make our customers memories last a lifetime by capturing,
preserving, and sharing them through photography and personalized
products. Through our family of brands, trend setting products,
cutting edge technology, and best in class customer service, we
help our customers, and each other, share lifes joy.
Spoonflowers mission is to inspire individuals to make, buy and
sell unique products built around color and pattern. Our e-commerce
website makes it possible for individuals to create, sell, and shop
for unique fabrics, wallpaper, and home decor, such as bedding and
table linens. As a part of the Shutterfly family of brands,
Spoonflower increases the depth and breadth of what people can
create, customize, and buy by connecting Shutterfly users to more
than 1 million designs by independent artists in the Spoonflower
Spoonflower is seeking to add a Third Party Marketplace Customer
Advocate to our Customer Service team.
Customer Advocates at Spoonflower help us serve our rapidly growing
community of designers, sewists, and fabric lovers through our
third-party marketplaces. Spoonflower has a special relationship
with the community that uses its service. Our relationship with our
third party marketplace customers is our most important customer
acquisition tool and we rely upon an engaged and positive
relationship with the Spoonflower community in order to grow.
Creating positive interactions with customers while still managing
time effectively is one of the primary skills of a Customer
What Youll Do Here
o Handling individual communications with members of the
Spoonflower community via marketplaces, email and phone.
o Providing information about our products, services, and order
o Potentially supporting higher needs customers like small business
o Contributing content to listings, blog and elsewhere. Resolving
issues using good judgement, sensitivity, and quick thinking.
o Providing feedback to the engineering, product, performance
marketing and operations teams about product, promo and technology
The Skills Youll Bring
o 1 - 2 years of customer service experience.
o Experience in managing third party marketplaces (Etsy, eBay,
o Working English proficiency in spoken and written English.
o Outstanding writing skills.
o Must have a solid grasp of grammatical rules, the ability to
properly construct sentences and to write clearly and concisely
while still communicating the entirety of the message. A writing
assessment is a part of the application process.
o After an initial training period, applicants must be able to work
either Saturdays or Sundays.
o A positive outlook and a collegial and professional attitude.
o Experience working with a global company (offices in multiple
time zones) a plus.
o Ability to communicate and collaborate with customer service
teams and other departments in the global company.
Keywords: Shutterfly, Durham , Customer Advocate - Third Party Marketplace, Other , Durham, North Carolina
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