Veteran Support Specialist
Company: Volunteers of America Chesapeake
Posted on: January 15, 2022
Job Title: - - - - - - - - - - - Veteran Support Specialist
Group: - - - - - - - - - - - - - - - - - - - - - - - -Programs
Department: - - - - - - - - - - - - - - Maple Court GPD
Region: - - - - - - - - - - - -NC
Location: - - - - - - - - - - Durham, NC
Classification: - - - - - - Exempt
Status: - - - - - - - - - - - - - - - - - - - - - - - - Full
Reports to: - - - - - - - - - - - - - - - - Program Director
Supervises: - - - - - - - - - - - - - - - - N/A
Travel Requirement: - - Telework Capacity and travel in the
Carolina's as needed.
COMPANY OVERVIEW Volunteers of America Chesapeake & Carolinas
empowers self-reliance and inspires hope. As a church without
walls, we do this through personalized housing, ministry, health,
and human services that benefit vulnerable individuals, their
families and the community. Founded in 1896 in Baltimore, MD -by
social reformers, Ballington and Maud Booth, we were one of the
first of over 30 affiliates of Volunteers of America - one of the
nation's largest and most comprehensive human services
Our founders envisioned a movement dedicated to reaching and
uplifting the American people. On behalf of the organization, the
Booths pledged "to go wherever we are needed, and do whatever comes
to hand". Their declaration continues to guide Volunteers of
America's impact on "Helping America's most vulnerable".
Through a dedicated and committed team of more than 850 employees
and thousands of volunteers, we provide critical care, support
services and hope to thousands of people each year throughout
Virginia, Maryland, the District of Columbia and the Carolinas. We
firmly believe our employees drive the success of the organization.
Through our diversity, equity and inclusion efforts, we endeavor to
attract, engage and retain qualified, diverse, compassionate
individuals to join our journey and experience a work environment
that offers challenging, stimulating and financially rewarding
Under general supervision, performs responsibilities that provide
comprehensive services to program clients that reside in Volunteers
of America Chesapeake and Carolinas, Inc. Maple Court transitional
housing program. Responsibilities include housing and employment
placement, assistance in obtaining benefits, developing a service
plan, and developing and monitoring an aftercare follow-up plan.
Incumbent acts as an advocate and liaison between the client and
community service providers to ensure appropriate utilization of
resources in meeting the needs of the client.
Provides residents with individual and/or crisis counseling, as
Monitors, documents and ensures client's compliance with program
Conducts assessments, develops and monitors service plans based on
assessment for clients enrolled in a treatment and/or transitional
Maintains detailed documentation on assessment and case management
plans; updates case plans as needed as goals are achieved; keep a
detailed record following each client contact in case notes;
document case management activities.
Maintains detailed statistical data on clients for use in required
Monitors, documents, and ensures resident's compliance with program
Provides one-on-one sessions with clients as necessary and
Provides life skills training and other necessary groups and keep
documentation of content and participation.
Incumbent may participate in and conduct independent outreach
efforts throughout the community by delivering 'street-based'
services to individuals in need of immediate services such as
mental health treatment, drug/alcohol treatment, shelter, food,
clothing, transportation, etc. using the existing community
Provides information, referrals, and linkages to community agencies
as needed for services such as housing, employment, health care,
Provide referral services for a variety of issues to include
behavioral health, housing, and employment issues.
Develop cooperative relationships with other social service
providers to utilize to best meet client needs.
Run weekly resident community meetings and participate in weekly
Works with Program Director and Residential Monitors to prepare for
and comply with inspection requirements.
Works with residents and in cooperation with Veterans Affairs (VA)
Grant Per Diem (GPD) Liaison and social workers to develop and
follow individualized service plans.
Maintains records on each resident regarding program progress,
including action plans for the residents and supportive services
plan for VOAC staff.
In conjunction with the Program Director: Plans, implements,
provide referrals as necessary, and -organizes social services for
residents to include, but not limited to the following:
Budgeting, Job Searches, Educational Counseling, Student Tutoring,
Providing Individual Resident needs, Permanent Housing Counseling,
Government benefits, including mainstream resources of VA benefits,
Medicaid, and food stamps, Substance Abuse Counseling, Mental
Health Counseling, Home Health Nurses, Physical Health Screening
and counseling, Legal Counsel and support, Public Housing Agency
and other housing providers, Arrange onsite services and groups
ADDITIONAL DUTIES AND RESPONSIBILITIES
Participates in committee meetings, staff meetings and other
activities and/or meetings contributing to the effective, efficient
operation of the program and agency.
Maintains detailed statistical data and other client and program
information for use in monthly reporting.
Provides transportation services to clients when needed.
Adheres to program and agency expectations as outlined in
Volunteers of America's policies and procedures.
Performs duties of the job in accordance with organizational safety
policies. Performs other duties as assigned.
EFFECT ON END RESULT:
Participant employment, family, social support and life-skill
issues are rapidly addressed and supports and services are amended
or adjusted as required to ensure the maintenance of housing,
economic stability or attainment of benefits, and socialization of
Participant and family in the community.
This position requires a Bachelor's Degree in the area of human
and/or social services or the behavioral sciences.
Education and/or verifiable work experience with at-risk
populations is required (homeless, veterans, behavioral health,
drug/alcohol addiction, employment, youth, residential).
Incumbent must be able to exhibit an ability to engage or intervene
with clients experiencing crisis.
Veteran or Veteran Family Member strongly preferred.
Must have excellent written and verbal communication skills and
Must demonstrate the ability to professionally represent the
program, VOACC, and effectively interact with multi-cultural and
This position requires driving the agency and/or your personal
vehicle for agency business. - Must be privileged to drive
according to the criteria set forth by Agency MVR guidelines.
Valid driver's license in jurisdiction of residence
Vehicle liability coverage if driving personal vehicle (on
occasion, may be required to transport clients in personal
Acceptable Criminal background check, OIG Exclusion check
Negative Drug Screening
CPR/First Aid Certification must be acquired and maintained once
Must be able to operate Microsoft applications, organize and
prioritize work, time management, meet deadlines and operate office
Position requires work schedule flexibility to include evening
hours and possible weekend hours.
Keywords: Volunteers of America Chesapeake, Durham , Veteran Support Specialist, Other , Durham, North Carolina
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