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Senior UX Researcher (NetSuite GBU)

Company: Oracle
Location: Durham
Posted on: January 15, 2022

Job Description:

Location: Durham, North Carolina, US Remote

WHY ORACLE NETSUITE?

One word - Transformation .
At Oracle NetSuite, we believe the Cloud is here to stay and so do our 20,000+ customers.
We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all.
Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward.
Founded in 1998 by Oracle CEO, Larry Ellison, and NetSuite CTO and Chairman Evan Goldberg, Oracle NetSuite is used by more than 20,000 high-growth and midsized companies and divisions of large enterprises to run mission-critical operations without the high costs and inefficiency of on-premise systems.

WE ARE
A family of Designers, Researchers, Product Managers, Developers, Test Automation Engineers and Technical Writers, sharing an enthusiastic work culture in our terrific offices across Durham (NC, USA), Redwood Shores (CA, USA), Austin (TX, USA), Montevideo (Uruguay), Kitchener-Waterloo (Canada), Brno (Czech Republic), and in Barcelona (Spain).
We believe the greatest and simplest solutions come from a group effort. We move forward by bridging Experience Research and Design with Product Management and Engineering at every step of the problem definition and product development.
We pursue innovative ways of building user-centered solutions that scale over time; We think out of the box and spend a lot of time brainstorming.
We work using Agile methodologies and MVP approaches.
We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.

WHAT WE'RE LOOKING FOR
We're looking for a Senior User Experience Researcher in Durham, NC (or US remote) to join the Oracle NetSuite CX (Customer Experience) group. In CX, we strive to deliver intuitive, unified customer experience solutions that leverage the power of NetSuite for growing companies, enabling them to provide the ultimate, unified customer experience for their own customers everywhere, every time. We empower Sales, Marketing, and Customer Service professionals to make data-driven decisions using powerful analytics, and we make day to day tasks easier to complete with confidence.
You will work with cross-functional teams to drive research strategy and execute strategic and tactical research initiatives throughout the product lifecycle. You will help stakeholders develop deep empathy with our users and empower us to make data-driven decisions. Your success will be measured by the outcomes of your research and not just research output.
In addition to collaborating with other researchers in CX, you will be part of a large global UX research team that supports many product areas across the NetSuite organization, while supporting CX-specific initiatives.
The research team has experts in product design, quantitative, qualitative and mixed methods eager to share their expertise and learn from you.
Being connected with like-minded research practitioners will enable you to level up your own research skills, and also give you an opportunity to build the global research practice and influence other research peers.
We value our diversity of perspectives, but we share a passion for improving the NetSuite experience for our audience.

ROLE
Work with cross-functional stakeholders to determine research strategy as well as a plan for executing tactical research.
Propose, plan, execute, analyze and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research and measurement of final product experiences.
Collaborate with the experience design team and product management to help establish a strong research methodology and process.
Educate team members on best practices and enable teams to explore research activities on their own.
Contribute to the development of a global research practice.

QUALIFICATIONS/SKILLS
3-5+ years' experience doing user research, preferably in the Enterprise domain. Experience with CRM and/or eCommerce is a plus.
Extensive experience planning and executing different types of research and usability testing activities such as interviews, customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
Expertise with evaluative research and associated methodologies is a plus.
Degree in the field of Psychology, HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
Ability to creatively come up with appropriate research and usability methods for given research questions.
Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
Outstanding written and verbal communication skills. Strong analytical and presentation skills.
Flexibility to work with geographically distributed teams and willing to travel. Will involve working with customers and product team members in North America.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Keywords: Oracle, Durham , Senior UX Researcher (NetSuite GBU), Other , Durham, North Carolina

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