Senior UX Researcher (NetSuite GBU)
Posted on: January 15, 2022
Location: Durham, North Carolina, US Remote
WHY ORACLE NETSUITE?
One word - Transformation .
At Oracle NetSuite, we believe the Cloud is here to stay and so do
our 20,000+ customers.
We believe businesses should not be bogged down by the overhead of
bulky data centers and expensive personnel to run it all.
Businesses need to be lean, efficient and agile. Oracle NetSuite is
literally transforming business around the globe by providing a
cloud-based, unified system that delivers unprecedented
capabilities to drive the business forward.
Founded in 1998 by Oracle CEO, Larry Ellison, and NetSuite CTO and
Chairman Evan Goldberg, Oracle NetSuite is used by more than 20,000
high-growth and midsized companies and divisions of large
enterprises to run mission-critical operations without the high
costs and inefficiency of on-premise systems.
A family of Designers, Researchers, Product Managers, Developers,
Test Automation Engineers and Technical Writers, sharing an
enthusiastic work culture in our terrific offices across Durham
(NC, USA), Redwood Shores (CA, USA), Austin (TX, USA), Montevideo
(Uruguay), Kitchener-Waterloo (Canada), Brno (Czech Republic), and
in Barcelona (Spain).
We believe the greatest and simplest solutions come from a group
effort. We move forward by bridging Experience Research and Design
with Product Management and Engineering at every step of the
problem definition and product development.
We pursue innovative ways of building user-centered solutions that
scale over time; We think out of the box and spend a lot of time
We work using Agile methodologies and MVP approaches.
We proudly practice Design Thinking and iterate our solutions based
on customer feedback and technical feasibility.
WHAT WE'RE LOOKING FOR
We're looking for a Senior User Experience Researcher in Durham, NC
(or US remote) to join the Oracle NetSuite CX (Customer Experience)
group. In CX, we strive to deliver intuitive, unified customer
experience solutions that leverage the power of NetSuite for
growing companies, enabling them to provide the ultimate, unified
customer experience for their own customers everywhere, every time.
We empower Sales, Marketing, and Customer Service professionals to
make data-driven decisions using powerful analytics, and we make
day to day tasks easier to complete with confidence.
You will work with cross-functional teams to drive research
strategy and execute strategic and tactical research initiatives
throughout the product lifecycle. You will help stakeholders
develop deep empathy with our users and empower us to make
data-driven decisions. Your success will be measured by the
outcomes of your research and not just research output.
In addition to collaborating with other researchers in CX, you will
be part of a large global UX research team that supports many
product areas across the NetSuite organization, while supporting
The research team has experts in product design, quantitative,
qualitative and mixed methods eager to share their expertise and
learn from you.
Being connected with like-minded research practitioners will enable
you to level up your own research skills, and also give you an
opportunity to build the global research practice and influence
other research peers.
We value our diversity of perspectives, but we share a passion for
improving the NetSuite experience for our audience.
Work with cross-functional stakeholders to determine research
strategy as well as a plan for executing tactical research.
Propose, plan, execute, analyze and deliver user research at
various stages of the product lifecycle, including formative and
generative research, validation research and measurement of final
Collaborate with the experience design team and product management
to help establish a strong research methodology and process.
Educate team members on best practices and enable teams to explore
research activities on their own.
Contribute to the development of a global research practice.
3-5+ years' experience doing user research, preferably in the
Enterprise domain. Experience with CRM and/or eCommerce is a
Extensive experience planning and executing different types of
research and usability testing activities such as interviews,
customer visits, requirements gathering activities, survey
research, and formative and summative usability evaluations.
Expertise with evaluative research and associated methodologies is
Degree in the field of Psychology, HCI, Human Factors, Usability
Engineering or related field (advanced degree a plus)
Ability to creatively come up with appropriate research and
usability methods for given research questions.
Strong sense of independence, ownership, and initiative. Ability to
self-direct and manage what to work on, how to get it done, and
when to deliver
Excellent organization skills and the ability to manage multiple
high-profile projects in a fast-paced organization.
Outstanding written and verbal communication skills. Strong
analytical and presentation skills.
Flexibility to work with geographically distributed teams and
willing to travel. Will involve working with customers and product
team members in North America.
Oracle is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans status, age, or
any other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
Keywords: Oracle, Durham , Senior UX Researcher (NetSuite GBU), Other , Durham, North Carolina
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