Company: Bell and Howell, LLC
Posted on: September 16, 2021
The Contract Administrator will be based at our clients Durham
office, with operations throughout the U.S. and Canada. The
Contract Administrator is responsible for the daily financial
administration and processing of Service Contracts ensuring
compliance with our clients specifications and requirements. Areas
of responsibility include managing a pipeline of Contract renewals
across and assigned customer base from inception through billing
and revenue recognition. The Contract Administrator will be the
main point of contact for Service Management and External Customers
for matters related to Service Contracts and Billing. Actively
contributes to the achievement of business objectives by partnering
with Service Management, Sales, BU leaders, Business Development,
Finance and Legal to develop and maintain profitable business
partnerships with our clients customers.
As a member of the Business Operations Department, the Contract
Administrator will work in a fast paced and agile environment with
strong focus on attaining positive business results. Impeccable
communication and attention to detail are key skills expected in
DUTIES AND RESPONSIBILITIES:
Supports Service Business Unit by working with external customers,
conveying the value proposition for Services and executing
contracts in a timeline manner.
Establishes Service Contracts within CRM system to ensure accurate
customer entitlement, billing plan and revenue recognition
Develops a strategy for contract pipeline to drive renewals to
timely closure ensuring attainment of on-time billing goals
Processes Contract adjustments including application of change
reason codes for data analysis
Ensures all documents and notes that support a complete financial
and contractual audit trail are securely filed and stored using
digital contract management solution
Provide audit support to Finance and external auditors
Partners with Accounts Receivable to resolve customer issues
regarding credit and collections including analysis of charges and
processing related billing adjustments per company policy.
Maintains Assets for Customer locations to ensure accurate service
response to customer requests
Performs adhoc analysis as requested for Contract renewal trends,
forecasting and other requests
Bachelors degree in Business Administration, Finance or other
related field with 2+ years experience or equivalent combination of
education and work experience.
Excellent verbal and written communication skills with ability to
establish strong cross functional relationships.
Excellent analytical, planning, and organizational skills
A Self-starter who is able to work under minimal direction
Proficient in Microsoft Suite of applications (Word, Excel,
PowerPoint, Visio(or other design tools).
Salesforce, or similar CRM system
Ability to reason logically and make sound decisions along with
considering alternative and diverse perspectives.
Requires reading, math, drawing conclusions from data, analyzing
data or report information, and conducting research
Keywords: Bell and Howell, LLC, Durham , Contracts Admin, Other , Durham, North Carolina
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