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Contracts Admin

Company: Bell and Howell, LLC
Location: Durham
Posted on: September 16, 2021

Job Description:


The Contract Administrator will be based at our clients Durham office, with operations throughout the U.S. and Canada. The Contract Administrator is responsible for the daily financial administration and processing of Service Contracts ensuring compliance with our clients specifications and requirements. Areas of responsibility include managing a pipeline of Contract renewals across and assigned customer base from inception through billing and revenue recognition. The Contract Administrator will be the main point of contact for Service Management and External Customers for matters related to Service Contracts and Billing. Actively contributes to the achievement of business objectives by partnering with Service Management, Sales, BU leaders, Business Development, Finance and Legal to develop and maintain profitable business partnerships with our clients customers.

As a member of the Business Operations Department, the Contract Administrator will work in a fast paced and agile environment with strong focus on attaining positive business results. Impeccable communication and attention to detail are key skills expected in this role.


Supports Service Business Unit by working with external customers, conveying the value proposition for Services and executing contracts in a timeline manner.

Establishes Service Contracts within CRM system to ensure accurate customer entitlement, billing plan and revenue recognition

Develops a strategy for contract pipeline to drive renewals to timely closure ensuring attainment of on-time billing goals

Processes Contract adjustments including application of change reason codes for data analysis

Ensures all documents and notes that support a complete financial and contractual audit trail are securely filed and stored using digital contract management solution

Provide audit support to Finance and external auditors

Partners with Accounts Receivable to resolve customer issues regarding credit and collections including analysis of charges and processing related billing adjustments per company policy.

Maintains Assets for Customer locations to ensure accurate service response to customer requests

Performs adhoc analysis as requested for Contract renewal trends, forecasting and other requests

Must Haves:

Bachelors degree in Business Administration, Finance or other related field with 2+ years experience or equivalent combination of education and work experience.

Excellent verbal and written communication skills with ability to establish strong cross functional relationships.

Excellent analytical, planning, and organizational skills

A Self-starter who is able to work under minimal direction

Proficient in Microsoft Suite of applications (Word, Excel, PowerPoint, Visio(or other design tools).

Salesforce, or similar CRM system

Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.

Requires reading, math, drawing conclusions from data, analyzing data or report information, and conducting research

Keywords: Bell and Howell, LLC, Durham , Contracts Admin, Other , Durham, North Carolina

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