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Executive Director, Customer Insights and Analytics

Company: Labcorp
Location: Durham
Posted on: September 13, 2021

Job Description:

Labcorp is looking for an exceptional Customer Analytics leader to join our marketing team. The Executive Director, Customer Insights and Analytics will lead a team that generates key insights that influence business decisions, drive product innovation, and helps Labcorp be a more customer-centric organization.

The Executive Director will be responsible for creating long-term vision and roadmap to deliver scalable our customer analytics capabilities to meet the evolving needs of the business. We're looking for someone with the ability to shape and grow a capability and team, strong executive presence, and the ability to credibly persuade and influence. In this position, you will help us develop a deeper understanding of our customers to uncovering new growth opportunities and increase data-driven decision making throughout Labcorp.

We seek smart, focused, passionate self-starters who bring energy, new ideas and practical experience to a fast-paced and dynamic team, are obsessed with delivering useful and elegant solutions, and care deeply about their customers and each other.


The Executive Director will oversee the planning, development and execution of marketing analytics programs through:

  • Setting the team vision, strategy and roadmap while partnering with our marketing and business teams to achieve goals
  • Generating insights connecting analytical results with business problems or objectives
  • Communicating in a way that is easily understood and visually compelling, moving our business from insight to action
  • Developing analytic approaches, tools and methodologies that will utilize data to develop deeper customer, consumer and market understanding
  • Managing and evolving our Voice of Customer/NPS programs across multiple customer and consumer groups
  • Determining the need for, selecting and managing external service providers for marketing analytics
  • Collaborating with functions across the enterprise to establish a consistent perspective on critical customer-focused questions
  • Managing marketing optimization programs, including:
    • Developing measurement and test plans
    • Segmenting audiences
    • Performing web and media measurement and optimization, including data collection and analysis
    • Calculating ROI across search, display, mobile, social and offline marketing channels
    • Collaborating with IT and other departments to implement and optimize data collection tags and analytics tools

Required Education:

  • Bachelor's Degree required.
  • MBA/MA/MS or equivalent with specialization in marketing, statistics, mathematics, business or related field of study a plus

Required Experience:

  • 12+ years of hands-on experience in analytics or business intelligence
  • 6+ years in digital marketing
  • 6+ years analytical people management experience

Preferred Experience:

  • Healthcare, diagnostics or pharmaceuticals experience

Track record in:

  • Leading an analytics team and nurturing analytics talent
  • Using analytics to move business metrics
  • Strong communicator and experience using data to tell a story
  • Enhancing the perception and use of analytics
  • Managing NPS or other customer feedback programs
  • Experience working with large data sets/ data warehouses, including the ability to extract data from data sets using advanced scripting or SQL
  • Proficiency in Data Visualization using Tableau or similar tools
  • Strong problem-solving skills with a focus on design of experiments (A/B testing)
  • Excellent interpersonal and communication skills, with strong written and verbal presentation

Core Competencies:

  • Critical thinking -- Apply rigorous, self-directed thinking to reach well-reasoned conclusions using objective analysis and evaluation of facts.
  • Business acumen -- Use business intuition when working with senior business leaders to understand the strategic challenges they need to solve.
  • A passion for innovating with data sciences at scale; applying modern algorithms to large data sets and creating measureable business value.
  • Obsessive attention to detail
  • General problem solving skills, versatility.
  • Collaborative mindset, team spirit.
  • Curiosity -- Adopt a learning mindset, and inquire beyond the surface of data analysis to uncover patterns and solutions
  • Analytical thinking -- Think visually and conceptually to identify analytical solutions to complex, often abstract, business issues.
  • Communicate your findings clearly and effectively to a wide audience of relevant partners and are capable of building meaningful presentations and analyses that tell a story.
  • Rigorous, care about data quality, and strive to understand surprising results and underlying mechanisms in your analyses. Combine business insight with detailed data knowledge and statistical expertise to ensure an accurate interpretation of results.

In this pandemic we are flexible on location. However, as our workplaces open, there are specific hub locations we will expect our ideal candidate to work from:

  • Princeton, New Jersey
  • Research Triangle Park, North Carolina
  • Indianapolis, Indiana
  • Madison, Wisconsin

Keywords: Labcorp, Durham , Executive Director, Customer Insights and Analytics, Other , Durham, North Carolina

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