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Analyst, IT (A/V Integration Technician)

Company: Duke University
Location: Durham
Posted on: June 12, 2021

Job Description:

This position requires experience and knowledge of audio and video control systems and functionality. The A/V Integration Technician will join our team of campus leaders in the design and integration of technologies in state-of-the-art learning environments. Our team is responsible for the integration and operational support of OIT-AV supported conference rooms and learning spaces. This position requires close cooperation with the A/V Classroom Support Team, and our customers, to perform installations as assigned on and off campus. The A/V Integration Technician reports to the Manager, AV and Integration, Academic & Media Technologies, Office of Information Technology. The position will be assigned to a specific support zone, but will be expected to provide occasional backup to any location on campus with integrated AV and to work with local departments which provide on-site support for departmental events. The Analyst, IT will proactively ensure high-quality service and user experience for all clients of OIT-AV supported spaces.

Specific responsibilities include:

  • Assist with A/V equipment installations in a variety of spaces, including conference rooms, classrooms, lecture halls, and offices, as well as digital signage and other areas as needed. Installations may include transportation, unboxing, and physical installation of A/V devices and accessories. Adhere to local building and fire codes, manufacturer installation requirements, and Duke standards for all installation procedures.
  • Experience with A/V rack fabrication, cable pulls, termination and testing of structured cabling, mounting hardware (projectors, projection screens, large format displays, cameras, microphones, speakers, document cameras, streaming technologies, etc.)
  • Installation, configuration, and testing of videoconferencing, audiovisual equipment, and collaboration technologies. (ex. Zoom Rooms)
  • Team based collaboration to design A/V systems for our client's needs. Perform site visits of potential projects and work with clients to determine and document intended usage and best options for implementing a system to meet the needs of the users. Create Bill of Materials (BOM) and provide all relevant information to manager and clients regarding potential upgrades or OIT-AV projects.
  • Knowledge in the design of equipment from a variety of AV equipment manufacturers, such as Biamp, QSC, Shure, Crestron, Extron, Panasonic, Sony, LG, NEC and Cisco.
  • Day-to-day support of AV equipped spaces in assigned zone. Assist clients with scheduling, setup, and initial training on equipment usage and support procedures. Maintain the equipment inventory databases for equipment movement and regular maintenance records.
  • Troubleshoot existing systems by utilizing remote management systems (Screen Connect, Crestron E-Control, Fusion, etc.) recommending and performing the necessary repairs. Hardware may include projectors, amplifiers, speaker systems, microphones, cameras, computer systems, A/V control processors and interfaces and more. Work with local departmental support personnel to ensure timely support.
  • Advise the manager of departmental AV of technology needs during the budget planning process and assess new equipment offered by A/V contractors and suppliers. Evaluate and make recommendations based on classroom technology usage and client feedback.
  • Support video teleconferencing equipment in assigned zone, or in other support zones as needed. Support web conferencing needs for classes and individuals as necessary. Provide area administration and oversight of digital capture systems in assigned zone, including collecting capture permission forms, the timely schedule of events, and making necessary post-capture adjustments to the files.
  • General knowledge of Information Technology (IT) services, hardware, infrastructure and system architecture (IP, LAN, WAN, routers; network switches, hubs.)
  • Provide related IT support as required for classroom use of computer equipment, including basic adjustments to classroom and laptop computers, including image and sound adjustments as needed, in collaboration with localized desktop computer support groups.
  • Promote good working relationships with the faculty, staff, and students who provide event support within their departments.

  • Create, modify, and maintain programming for AV systems, including both back-end (configuring and coding) and front-end (GUI) projects. Maintain up-to-date Crestron, Extron, and Biamp programming software and modules, and provide firmware and/or software updates to installed equipment as needed to maintain proper operation. Provide second-tier support to OIT-AV integrated spaces as needed. Pursue additional training as needed to maintain proficiency in programming environments.


Required: BA/BS or an equivalent combination of relevant education and experience

Preferred: Bachelor's degree in information or instructional technologies or multimedia-related fields experience in support of educational media, media event support, or media integration.



Fundamental Crestron and Biamp configuration and programming skills, including creation and modification of SIMPL, VTPro, and Tesira programming files is required. Must understand basic AV troubleshooting using manufacturer supplied diagnostic tools and applications. Must have hands-on experience in AV integrations, and be familiar with industry standards as well as fundamental trade skills including basic hand and power tools, ladders, etc. Experience with installing and commissioning of audiovisual systems is required. Significant experience not required if there is degree work in a related field, however, experience in technical support is highly preferred.


Experience with higher education environments and instructional technologies, particularly with integrated systems, is preferred. Experience with AV systems, particularly setup, configuring, and programming is desirable. Certifications from AV manufacturers such as Chief, Biamp, Extron, Crestron, Vaddio, QSC, etc. are a plus. Background with FileMaker Pro, Office 365 (Word, Excel, PowerPoint, Outlook) is preferred. Experience with web conferencing tools, video teleconferencing equipment, Mac and PC computer support, remote management, and networking is a plus.

Working Conditions

First shift; occasional evening and weekend hours required.

Must be able to lift 50 pounds, unpack equipment, climb a ladder, and use basic hand-operated work tools to install and maintain equipment.

Must be able to work in an environment in which exposure to materials containing dust and mold is possible.

Frequent bending, crouching, stooping

Normal office environment

Occasional travel required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Keywords: Duke University, Durham , Analyst, IT (A/V Integration Technician), Other , Durham, North Carolina

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