Analyst, IT (A/V Integration Technician)
Company: Duke University
Posted on: June 12, 2021
This position requires experience and knowledge of audio and
video control systems and functionality. The A/V Integration
Technician will join our team of campus leaders in the design and
integration of technologies in state-of-the-art learning
environments. Our team is responsible for the integration and
operational support of OIT-AV supported conference rooms and
learning spaces. This position requires close cooperation with the
A/V Classroom Support Team, and our customers, to perform
installations as assigned on and off campus. The A/V Integration
Technician reports to the Manager, AV and Integration, Academic &
Media Technologies, Office of Information Technology. The position
will be assigned to a specific support zone, but will be expected
to provide occasional backup to any location on campus with
integrated AV and to work with local departments which provide
on-site support for departmental events. The Analyst, IT will
proactively ensure high-quality service and user experience for all
clients of OIT-AV supported spaces.
Specific responsibilities include:
Required: BA/BS or an equivalent combination of relevant
education and experience
Preferred: Bachelor's degree in information or instructional
technologies or multimedia-related fields experience in support of
educational media, media event support, or media integration.
Fundamental Crestron and Biamp configuration and programming
skills, including creation and modification of SIMPL, VTPro, and
Tesira programming files is required. Must understand basic AV
troubleshooting using manufacturer supplied diagnostic tools and
applications. Must have hands-on experience in AV integrations, and
be familiar with industry standards as well as fundamental trade
skills including basic hand and power tools, ladders, etc.
Experience with installing and commissioning of audiovisual systems
is required. Significant experience not required if there is degree
work in a related field, however, experience in technical support
is highly preferred.
Experience with higher education environments and instructional
technologies, particularly with integrated systems, is preferred.
Experience with AV systems, particularly setup, configuring, and
programming is desirable. Certifications from AV manufacturers such
as Chief, Biamp, Extron, Crestron, Vaddio, QSC, etc. are a plus.
Background with FileMaker Pro, Office 365 (Word, Excel, PowerPoint,
Outlook) is preferred. Experience with web conferencing tools,
video teleconferencing equipment, Mac and PC computer support,
remote management, and networking is a plus.
First shift; occasional evening and weekend hours required.
Must be able to lift 50 pounds, unpack equipment, climb a
ladder, and use basic hand-operated work tools to install and
Must be able to work in an environment in which exposure to
materials containing dust and mold is possible.
Frequent bending, crouching, stooping
Normal office environment
Occasional travel required.
Duke is an Affirmative Action/Equal Opportunity Employer
committed to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration,
innovation, creativity, and belonging. Our collective success
depends on the robust exchange of ideas-an exchange that is best
when the rich diversity of our perspectives, backgrounds, and
experiences flourishes. To achieve this exchange, it is essential
that all members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values.
Essential Physical Job Functions: Certain jobs at Duke
University and Duke University Health System may include
essentialjob functions that require specific physical and/or mental
abilities. Additional information and provision for requests for
reasonable accommodation will be provided by each hiring
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Keywords: Duke University, Durham , Analyst, IT (A/V Integration Technician), Other , Durham, North Carolina
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