PRMO:, established in 2001, Patient Revenue Management
Organization (PRMO) is a fully integrated, centralized revenue
cycle organization supporting all of Duke Health, including Duke
University Hospital, Duke Regional Hospital, Duke Raleigh Hospital,
the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO
focuses on streamlining the revenue cycle through enhanced
management of scheduling, registration, coding, HIM operations,
billing, collections, cash management, and customer service. The
Mission of the PRMO is delivering quality service by enhancing the
patient experience, providing financial security, and preserving
Duke's reputation and mission of advancing health together. Our
Vision is to be recognized as a world class innovative revenue
cycle organization that values our people, patients and
Patient Account Analyst
Coordinate, prepare and analyze complex accounts receivable
and/or financial reports.
Review and analyze trends, advising PRMO, DUHS and PDC
leadership regarding conclusions and recommendations.
Serve as expert resource for covered area.
- Manage appropriate systems for accounts receivable and/or
- Prepare written reports and analyses for PRMO, DUHS and PDC
leadership highlighting trends and appropriate
recommendations/conclusions. Serve as an expert resource to
leadership in the decision-making process.
- Plays an integral role in implementing and managing and change
related to area of expertise.
- Maintain liaison with DUHS, PRMO and PDC management and staff,
documenting reports and analyses and discussing results, trends and
recommendations. Conduct detailed research to identify trends,
including a review of specifics in the appropriate accounts
receivable and /or financial systems.
- Act as a technical resource to operational management and staff
on the appropriate interpretation of accounts receivable and/or
- Coordinate and mentor staff regarding accounts receivable and
financial systems, analyses, reports and policies/procedures.
Identify process improvements, including staff education/training,
operational workflow modifications, system enhancements and
external payer policy changes and work with appropriate personnel
to implement those improvements.
- Organize and lead committee meetings across DUHS, PRMO and PDC
as it relates to accounts receivable and or financial data
- May recommend various personnel actions including, but not
limited to, hiring, performance appraisals, promotions, transfers
and vacation schedules.
- Perform other related duties incidental to the work described
herein . Knowledge, Skills and Abilities Data analysis and
reporting Billing/Collections Insurance Claims Microsoft Office
(Excel, Access, Word, Powerpoint)Good communication skills (verbal
and written) are essential
Bachelor's Degree in business, healthcare administration,
accounting, finance or a related field is required
Minimum of four years of applicable experience. Previous
experience successfully managing complex projects involving
multiple stakeholders with a consistent track record of delivering
on time, or high quality results preferred. A Master's degree in a
related field can substitute two years of experience on a 1:1
Duke is an Affirmative Action/Equal Opportunity Employer
committed to providing employment opportunity without regard to an
individual's age, color, disability, gender, gender expression,
gender identity, genetic information, national origin, race,
religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration,
innovation, creativity, and belonging. Our collective success
depends on the robust exchange of ideas-an exchange that is best
when the rich diversity of our perspectives, backgrounds, and
experiences flourishes. To achieve this exchange, it is essential
that all members of the community feel secure and welcome, that the
contributions of all individuals are respected, and that all voices
are heard. All members of our community have a responsibility to
uphold these values.
Essential Physical Job Functions: Certain jobs at Duke
University and Duke University Health System may include
essentialjob functions that require specific physical and/or mental
abilities. Additional information and provision for requests for
reasonable accommodation will be provided by each hiring
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Nearest Secondary Market: Raleigh