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CUSTOMER SERVICE MANAGER - ROUTES

Company: Compass Group
Location: Durham
Posted on: June 12, 2021

Job Description:

Growth. Opportunity. Excellence.Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving.  We employ the best team in the industry and their dedication, collaboration and passion fuels our growth.  YOU bring the enthusiasm, customer service and commitment; we’ll supply the opportunity and innovation.  TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry.Come grow with us. We are Canteen.?Job Summary:The Customer Service Manager is responsible for supervising and coordinating activities of associates to assure the highest standard of customer service. Also responsible for the scheduling and management of Routes/Route Drivers.Key Responsibilities:  Responsible for managing routesAssist branches with grand openingsProvide backup to other roles in the office as determined by managerEnsure we are compliant with local and national account standards; review corporate compliance reporting  Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)Coordinate efforts to improve the customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports (Quarterly District Evaluations) Preferred Qualifications:  Bachelor’s degree preferred; one to three years related experience and/or training; or equivalent combination of education and experienceRoute management, retail and merchandising experience is preferred  Advanced Microsoft Excel skills required to design, review, and summarize data plus proficiency with 10-key data entryStrong verbal communication skills both written and oralMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersApply to Canteen today!Canteen is a member of Compass Group USAClick here to Learn More about the Compass Story  Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates a Canteen are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID: 548705 Canteen  ERIN S PRINDLE SALARIED EXEMPT 

Keywords: Compass Group, Durham , CUSTOMER SERVICE MANAGER - ROUTES, Other , Durham, North Carolina

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