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Universal Banker

Company: M&F Bank
Location: Durham
Posted on: June 10, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationParrish Street Branch - Durham, NCRemote TypeN/APosition TypeFull TimeEducation LevelAssociates DegreeSalary RangeUndisclosedTravel PercentageUp to 50% Job ShiftDayJob CategoryFinanceDescriptionAs a Universal Banker at M Bank, you will experience the perfect blend of handling a client's banking needs from sales to service. The Universal Banker processes and initiates various financial transactions for the bank customers and assists the Branch Manager in the development of new business through referrals in efforts to increase profitability within the designated market area. Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account openings. The associate must be enthusiastic about developing and maintain relationships with customers in order to achieve banking and individual sales goals and objectives. Encourage clients to use self-service banking solutions including ATMs, on-line, and mobile banking to enhance their service experience. Qualifications & Essential FunctionsKnowledge: Associates degree or equivalent in business or related field is required.Required Experience: A minimum of 18 months of financial institution experience with a strong emphasis on accurate cash handling, demonstrated proactive sales, and opening new accounts. A minimum of 6 months of demonstrated experience processing consumer loans is also required. Skills: Must have excellent oral and written communication skills. Attention to detail. Team player with strong interpersonal skills. Must be a quick learner and have the ability to multi-task. Exceptional customer service skills. Customer focus and excellent or organizational skills. Preferred Skills: Bilingual language skills (English and Spanish)Physical Demands/Work Environment: Vision, hearing, speech and manual dexterity are essential. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.Mental Requirements: Learning, thinking, concentration, the ability to interact with others, the ability to exercise self-control, and the ability to work under stressful conditions, particularly in customer and employee relations' situations, are necessary. Must have the ability to manage confidential information and adhere to deadlines. Provides a complete range of customer services at the financial institution, including: Opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.Actively cross-sells and properly tracks products and services referred or sold to customer to meet individual and branch sales goals. This includes interviewing potential and existing customers to determine appropriate products and services which will meet their financial goals.Meet established monthly sales goals, customer contact strategy calls, and other business development needed.Process customer transactions; verify coin and currency within deposit, ensure endorsements on negotiable items, and issues receipts.Adhere to work schedule and work location as directed by management.Maintains knowledge of all internal security policies and procedures.Adheres to compliance issues, Adheres to Bank Secrecy Act, Office of Foreign Asset Control regulations, Anti-Money Laundering Policies, the USA Patriot Act, etc.Provide back up support to other branch staff as needed. Associated topics: banking product, collection analyst, customer, loan, loan originator, mortgage loan originator, personal banker ii, personal banker iii, relationship, sell

Keywords: M&F Bank, Durham , Universal Banker, Other , Durham, North Carolina

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