Team Lead, Patient Access

Company: LifePoint Hospitals
Location: Roxboro
Posted on: June 10, 2021

Job Description:

Person Memorial Hospital

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

• Audits and ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to registration staff.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Audits and monitors IMM's & MSP reports on a daily and weekly basis.
• Support Patient Access Director in measuring and monitoring registrars performance regarding upfront collections on a weekly and monthly basis.
• Serves as a mentor with training new employees in various functional activities required for all patient types.
• Verifies insurance and runs estimators for pre-registration accounts.
• Monitors QA goals as well as estimators from Relay Health for accuracy.
• Performs functions of a registrar as needed.
• Assumes on-call responsibilities to ensure adequate staffing when needed. Performs other duties as required.

Reports to: Patient Financial Service Director

FLSA: Non-exempt

Minimum Education:

High School diploma or equivalent required.

Required Skills:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Keywords: LifePoint Hospitals, Durham , Team Lead, Patient Access, Other , Roxboro, North Carolina