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ACCESS and LIBRARY SERVICES ASSISTANT, DUKE LIBRARIES

Company: Duke Careers
Location: Durham
Posted on: June 10, 2021

Job Description:

Duke University:Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.Position SummaryThe Access and Library Services Assistant provides support for a variety of activities in Access and Delivery Services, with a primary focus on Perkins Service Desk operations. The Access and Library Services Assistant acts as rotational support to various groups within the department as operational demands require. ResponsibilitiesPerkins Service Desk Provides outstanding customer service as part of regular desk staff rotation, including providing direction to student staff and assistance to RIS staff. Coordinates and supervises work assignments for student staff to ensure that tasks are allocated equitably and completed accurately. Assists patrons, student staff, and full-time staff with questions concerning requesting, retrieval, and delivery of materials and services. Assists patrons in locating library materials and using library equipment. Triages and responds to patron queries both in person and using various communication tools (e.g. phone, chat, email). Communicates with patrons and staff about Service Desk policies and procedures. Acts as an assistant for training and supervision of service desk staff; assists circulation and service desk unit heads with recruiting and onboarding of new student staff throughout the year. Imparts customer-focused service orientation to student workers. Acts as backup/secondary coverage for desk scheduling, timecard processing, and communication with Service Desk staff. Assists with Library service evaluation and outreach efforts through the year, including data collection, patron outreach efforts, and escalating issues to supervisor or department head as appropriate. Acts as a first contact and problem solver for basic IT and facilities issues, including monitoring the functionality of equipment and signage and escalating as appropriate. Assists with software testing and evaluation. Provides general research consultation and informational assistance to library patrons both in person and using various communication tools (e.g., phone, chat, email). Carries out special projects and other duties as assigned.Support for other Access and Delivery Services Units Provides support to the Circulation section, including processing materials, assisting with course reserves and periodicals, and other related duties as needed. Provides support to the Interlibrary Request section, including processing requests and materials for lending, borrowing, and document delivery, and other related duties as needed. Provides support to the Stacks Maintenance section, including work on unit projects, search support and shelving, and other related duties as needed. Takes part in projects and teams that support the broader mission of Access and Delivery Services and Duke Libraries as a whole. Other duties as assigned.Supervisory Responsibilities Assists in the supervision of student employees at the service desk.QualificationsIt is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a culture of inclusion that values and respects diversity of perspective, background, and experience.Education:Required: Two years post-secondary education or equivalent combination of relevant education and experience.Experience:Required: One year of library experience or other relevant experience that provides specialized knowledge of library systems and procedures or similar systems and procedures; excellent interpersonal, oral and written communication skills; ability to work independently and as a member of a team; demonstrated proficiency using computer-based technology and the ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer service; demonstrated cultural competency working with a diverse patron community.Preferred: Prior experience working in an academic research library; working knowledge of an integrated library system or library management system; experience managing, training or working with student employees.Working Conditions Occasionally moves library materials weighing up to 30 pounds Constantly works in an environment in which exposure to materials containing dust and mold is possible Frequently positions self to reach high and low shelves Normal office environment Occasional weekend or evening hours will be required.These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. This description is subject to change at any time.Salary and Benefits$16.23 per hour (minimum). Comprehensive benefits package upon eligibility includes vacation, 13 holidays, sick leave, health, dental, disability, life insurance, educational assistance, and tuition grants.EnvironmentSince its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States. Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless. Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect.Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.Duke offers a comprehensive benefit package which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: of applications will begin immediately and will continue until the position is filled. An electronic resume, cover letter, and list of references should be submitted at: Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.Minimum QualificationsEducationRequired: Two years post-secondary education or equivalent combination of relevant education and experience.ExperienceRequired: Requires one year of library experience to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; able to work independently and as a member of a team; demonstrated proficiency using computer based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services. Preferred: Prior experience working in an academic research library OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCEDuke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Careers, Durham , ACCESS and LIBRARY SERVICES ASSISTANT, DUKE LIBRARIES, Other , Durham, North Carolina

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